by Alexa Schmitt Bugler | May 8, 2026 | Artificial Intelligence
Types of AI in the contact center include machine learning, artificial neural networks, natural language processing, generative AI and large language models, and agentic AI. AI has many applications in contact center operations, from AI agents for self service...
by Eglė Račkauskaitė | Apr 10, 2026 | Artificial Intelligence
Real-time agent assist for contact centers is a set of AI and automation tools that support agents during live interactions across channels, helping to provide context, speed up resolutions and automate post-call work. According to Hubspot, 90% of people expect...
by Eglė Račkauskaitė | Mar 27, 2026 | Artificial Intelligence
Running an efficient contact center is a challenging task. You have to ensure an excellent customer experience while also supporting your teams and scaling the business. With the call center market going from USD 1.91 billion in 2024 to USD 5.75 billion by 2030, you...
by Team Capacity | Feb 16, 2026 | Artificial Intelligence
Of all the areas of your business, customer service may seem like the last thing you want to automate–at least if you want to keep customers happy. But demands on businesses to provide quality customer care have never been heavier, and combining automation with human...
by Eglė Račkauskaitė | Feb 9, 2026 | Artificial Intelligence
Speech recognition technology helps businesses provide excellent customer service, build trust, and increase revenue. With the global voice and speech recognition market estimated to reach USD 53.67 billion by 2030, increasing from USD 20.25 billion in 2023, it’s...
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