by Eglė Račkauskaitė | Jul 13, 2026 | Artificial Intelligence
Auto QA features for contact centers allow you to evaluate 100% of interactions, instead of the typical 1–5%. Missed upsell opportunities, inaccurate answers, or bad behavior used to go unnoticed for months just because humans had to perform customer interaction...
by Eglė Račkauskaitė | May 8, 2026 | Artificial Intelligence
Conversation intelligence software is a powerful tool for contact and call centers that records, transcribes, and analyzes customer interactions to surface sentiment and purchase patterns, flag persistent or urgent issues, and inform call center agent coaching....
by Eglė Račkauskaitė | May 8, 2026 | Artificial Intelligence
To improve customer experience in a call center, you need to focus on reducing wait times, improving first contact resolution, personalizing customer service, and offering relevant help. However, achieving this is pricey: the average cost per live conversation with a...
by Eglė Račkauskaitė | May 1, 2026 | Artificial Intelligence
Trying to decide between Balto agent assist vs Capacity for your customer support team? You’re in the right place. Choosing the wrong tool can mean wasted budget, frustrated agents, and customers who don’t get the help they need fast enough. That’s why we’ve put...
by Eglė Račkauskaitė | Mar 27, 2026 | AI Agents & Automation
Running an efficient contact center is a challenging task. You have to ensure an excellent customer experience while also supporting your teams and scaling the business. With the call center market going from USD 1.91 billion in 2024 to USD 5.75 billion by 2030, you...
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