by Team Capacity | Mar 26, 2025 | Contact Center AI
This piece was originally published in Contact Center Pipeline. How to meet evolving customer expectations. Contact centers have long been on the front lines of customer service, but today, they’re witnessing a seismic shift in customer expectations. These...
by Team Capacity | Feb 4, 2025 | Artificial Intelligence
With on-premise Nuance rapidly approaching its end-of-support in 2025, many customers are looking for an alternative automatic speech recognition (ASR) provider. Perhaps they don’t want to move their data to the Azure cloud, or maybe the pricing model doesn’t work for...
by Team Capacity | Jan 25, 2025 | Artificial Intelligence
Nuance on-premise is reaching end-of-life. Do you have a plan to find a replacement? You need to not just stay on-premise but also likely want to match – if not improve – upon your existing speech capabilities with a Nuance replacement. And you ideally want a...
by Team Capacity | Dec 21, 2024 | Artificial Intelligence
To stay competitive, customer support teams need to do more to improve customer experiences than post-call satisfaction surveys. Self-service is now the standard for most tier-1 issues, so customers who do call in for assistance expect a seamless, personalized...
by marketing team | Nov 19, 2024 | Artificial Intelligence
Many Nuance customers are looking for an alternative with on-premise Nuance end-of-life approaching in 2027. Some don’t want to – or can’t, because of compliance reasons – migrate to Microsoft’s Azure cloud. Others may be looking for a cheaper alternative or see tying...
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