by Eglė Račkauskaitė | Aug 21, 2026 | Artificial Intelligence
Outbound AI agent ROI is the return on investment you get after automating your contact center outbound campaigns. Many contact centers still focus on inbound AI agents that can deflect customer inquiries, but the outbound campaign automation benefits like lower cost...
by Alexa Schmitt Bugler | Aug 19, 2026 | Contact Center AI
With over 160,000 customers around the globe, Zendesk is a go-to platform in the customer support world. From ticketing and helpdesk tools to automation, self-service portals, and beyond, it’s built to help businesses deliver top-tier support experiences. But here’s...
by Eglė Račkauskaitė | Aug 19, 2026 | Contact Center AI
Are you in the market for autonomous AI agents that can help your customers solve issues on the spot, optimize your support team, and save time? Then you’ve probably come across Sierra AI. This enterprise AI startup, focused on building autonomous AI agents for...
by Eglė Račkauskaitė | Aug 17, 2026 | Contact Center AI
You want to automate your call center, elevate the customer experience, track every productivity metric, and keep your team motivated, especially with AI-powered automation expected to handle 50% of service cases by 2027, up from 30% in 2025 (Salesforce 2026). You’ve...
by Eglė Račkauskaitė | Aug 17, 2026
For years, helpdesk software has been helping countless teams to find information quickly and help customers more efficiently. Need to figure out how to process a refund? Your helpdesk has the answer. Forgot a detail about the premium plan? It’s all right there. The...
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