by Eglė Račkauskaitė | Jul 21, 2026 | Contact Center AI
Call centers employ thousands of people across countries each year. However, the customer support sector has one of the most volatile labor markets across industries, with employee turnover sometimes even reaching 60%. Creating the right environment, learning... by Eglė Račkauskaitė | Jul 16, 2026 | Contact Center AI
Do tickets keep piling up, customers becoming more frustrated, and your team on the verge of exhaustion? Then you should revisit your call center productivity metrics. With as many as 97% of customers likely to tell their friends, family, or coworkers about a great... by Eglė Račkauskaitė | Jul 16, 2026 | Contact Center AI
Building an effective and productive call center support team starts with solid training, but it is reinforced with continuous call center coaching. The right agent coaching can help your team handle difficult customer cases in real time, learn ways to offer... by Eglė Račkauskaitė | Jun 30, 2026 | Contact Center AI
Contact center KPIs measure how well and how fast your human and AI agents solve customer problems. However, most modern contact centers measure more than just speed and quality. And with AI agents, old KPIs often don’t cut it anymore. For example, a 2024 March... by Eglė Račkauskaitė | Jun 26, 2026 | Artificial Intelligence
This guide on AmplifAI vs Capacity offers a complete overview of both tools and a comparison to help you make the best decision for your business and team. AmplifAI and Capacity are both customer support automation solutions, but where one brings a unique... 
