by Eglė Račkauskaitė | Jul 22, 2026
Automation is redefining the way businesses operate, from beauty salons to SaaS startups. It’s not just about speed or efficiency anymore. It’s about creating seamless, smart systems that work for you and your customers. But here’s the catch: while many... by Eglė Račkauskaitė | Jul 22, 2026 | Contact Center AI
Real-time agent assist for contact centers is a set of AI and automation tools that support agents during live interactions across channels, helping to provide context, speed up resolutions and automate post-call work. According to Hubspot, 90% of people expect... by Eglė Račkauskaitė | Jul 21, 2026 | Contact Center AI
Call centers employ thousands of people across countries each year. However, the customer support sector has one of the most volatile labor markets across industries, with employee turnover sometimes even reaching 60%. Creating the right environment, learning... by Eglė Račkauskaitė | Jul 16, 2026 | Contact Center AI
Do tickets keep piling up, customers becoming more frustrated, and your team on the verge of exhaustion? Then you should revisit your call center productivity metrics. With as many as 97% of customers likely to tell their friends, family, or coworkers about a great... by Eglė Račkauskaitė | Jul 16, 2026 | Contact Center AI
Building an effective and productive call center support team starts with solid training, but it is reinforced with continuous call center coaching. The right agent coaching can help your team handle difficult customer cases in real time, learn ways to offer... 
