by Eglė Račkauskaitė | Aug 10, 2026 | Contact Center AI
With as many as 67% of customers preferring self-service, you have to meet them where they are. That means introducing self-service support options like automated website chatbots, email, social media interactions, and call automation is key to keeping customers happy...
by Eglė Račkauskaitė | Aug 10, 2026 | Contact Center AI
Does this sound familiar? You try yet another knowledge management and customer support automation tool, but many features are still missing, leaving your team stressed and your customers frustrated. That’s the reality for many businesses nowadays: they need a...
by Alexa Schmitt Bugler | Aug 4, 2026
From the moment a customer or employee submits a support request, a helpdesk ticket digitally records all the activity and data surrounding it. Helpdesk tickets are how support teams stay organized, accountable and responsive at scale. But today, creating and...
by Alexa Schmitt Bugler | Jul 31, 2026 | Contact Center AI
Types of AI in the contact center include machine learning, artificial neural networks, natural language processing, generative AI and large language models, and agentic AI. All these different types of AI work together in the contact center context to handle customer...
by Eglė Račkauskaitė | Jul 31, 2026 | Customer Experience
When your customer base begins to grow, the next strategic step to ensure a seamless experience is to dedicate a contact center team. Building your own customer service contact center takes a lot of resources, including scalable, reliable AI tools and operating...
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