by Carey Morgan | Aug 4, 2025 | News & Stories
In a recent episode of Reimagining the Contact Center, host Mark Bernstein sits down with Capacity CEO, David Karandish, for a thought-provoking conversation that starts with the evolution of Contact Centers and ends up diving deep into the future of work, AI, and...
by Carey Morgan | Jul 10, 2025 | News & Stories
Capacity’s Chief Revenue Officer, Karaline Venezia, recently sat down with Jason Lowe, host of AI diatribe leader looking to discuss AI adoption hesitations and opportunities for businesses. In the interview she offers real-world solutions to help organizations across...
by Team Capacity | Apr 8, 2025 | News & Stories
Keeping up with AI headlines can feel like a full-time job, but if you want to understand the future of support automation, you’ve landed in the right place. In our latest webinar with CEO David Karandish, we took a deep dive into the future of support and...
by Team Capacity | May 30, 2024
As industry pressures mount and customer expectations rise, AI and automation offer Contact Centers achievable solutions that free up teams to do their best work. Whether you’re a skeptical AI newbie or an eager advocate, this guide will help you...
by Alexa Schmitt Bugler | Jun 12, 2023
Automation technology has revolutionized industries across the globe, streamlining processes, enhancing productivity, and transforming the way we work. As we look to the future, automation is set to play an even more significant role, with technological advancements...
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