by Alexa Schmitt Bugler | Sep 11, 2025 | Artificial Intelligence
Glide recently surveyed more than 1,000 operations leaders and uncovered a striking insight: 28% of businesses are already leveraging AI, and another 45% are actively implementing it. That means nearly three-quarters of organizations are actively investing in...
by Alexa Schmitt Bugler | Aug 8, 2025 | Artificial Intelligence
From underwriting and claims processing to customer service and compliance, AI can help insurance companies reduce costs, improve customer satisfaction, and increase operational efficiency. In fact, according to a recent survey from Glide of over 1,000 operations...
by Team Capacity | Nov 7, 2024
In an ever-evolving digital landscape, the insurance industry finds itself at a crossroads, seeking innovative ways to enhance customer experiences and adapt to changing expectations. As insurance and customer support leaders strive to navigate this transformation,...
by Team Capacity | May 10, 2023
Insurance operations, as you know, are like an insanely complex machine, crammed with a ton of moving parts. And, just like a machine, each part needs to work with the others to make sure the whole system functions. Yet, in insurance, this can be a bit daunting since...
by Alexa Schmitt Bugler | Nov 22, 2022
What is insurance automation? Insurance automation applies software to simplify policy and claims processes. RPA and AI technologies streamline tasks like submitting claims, making them more efficient and error-free. Other complex insurance processes like...
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