by Eglė Račkauskaitė | May 8, 2026 | Artificial Intelligence
Agent productivity in a contact center measures how efficiently agents resolve customer issues — typically tracked through metrics like average handle time (AHT), first contact resolution (FCR) and tickets handled per hour. When you think about the foundation of your...
by Eglė Račkauskaitė | Apr 10, 2026 | Artificial Intelligence
Real-time agent assist for contact centers is a set of AI and automation tools that support agents during live interactions across channels, helping to provide context, speed up resolutions and automate post-call work. According to Hubspot, 90% of people expect...
by Eglė Račkauskaitė | Apr 10, 2026 | Artificial Intelligence
Do you use AI-powered chatbots, email, voice, and text automations, but still feel like something is missing? Real automation shows up when your people get the right tools to succeed in their jobs. That’s why AI agent assist is the new benchmark for customer and...
by Eglė Račkauskaitė | Feb 9, 2026 | Artificial Intelligence
Speech recognition technology helps businesses provide excellent customer service, build trust, and increase revenue. With the global voice and speech recognition market estimated to reach USD 53.67 billion by 2030, increasing from USD 20.25 billion in 2023, it’s...
by Eglė Račkauskaitė | Dec 19, 2025 | Artificial Intelligence
Your customer experience reflects how well your brand helps people solve problems, get answers, and go through a buyer’s journey that’s smooth and satisfactory. When your customer base starts growing, it becomes more challenging to provide the same level of attention...
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