by Team Capacity | Feb 4, 2025 | Artificial Intelligence
Capacity, an AI-powered support automation platform, is expanding its scheduling capabilities with the acquisition of YouCanBookMe. With tech from YouCanBookMe, Capacity users will soon be able to manage their availability across multiple calendars with custom booking...
by marketing team | Dec 7, 2024 | Artificial Intelligence
Electrolux, the 2nd largest home appliance manufacturer in the world who sells under a variety of brand names worldwide like Frigidaire and AEG, made the transformation to AI-powered virtual agents six months ago to automate more in their contact center. Ross Tudor,...
by Team Capacity | Oct 16, 2024 | Artificial Intelligence
Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number...
by Team Capacity | Jul 17, 2024 | Artificial Intelligence
We’re excited to share that Capacity has been named to the 2024 KMWorld AI 100 list. The list recognizes leading companies that are using AI to empower clients with intelligent knowledge management. Capacity uses practical and generative AI to deflect...
by Team Capacity | Jul 10, 2024 | Artificial Intelligence
Capacity has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings. Capacity empowers teams to do their best work and deliver valuable employee and customer experiences across channels. CereProc and SmartAction bring...
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