by Team Capacity | Jun 16, 2026 | Artificial Intelligence
We have some exciting news to share: Capacity has been named Global Technology Partner of the Year by 8×8, Inc. (NASDAQ: EGHT) as part of their 2026 Partner Awards program. This recognition places Capacity among an elite group of channel and technology partners...
by David Karandish | Jan 20, 2026 | Artificial Intelligence
Customer support teams are closing more tickets than ever before. AI Agents and automation can handle higher volumes. Resolution times have dropped. Call center support appears to be working. But customers are telling a different story. In a recent survey of...
by Team Capacity | Oct 16, 2025 | Artificial Intelligence
Capacity has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions. The acquisition strengthens Capacity’s conversation intelligence capabilities, providing clients with a unified platform for...
by Scott Litman | Sep 19, 2025 | Artificial Intelligence
Q & A with Karen Kraft, Associate Director of Consumer Insights & Analytics, Johnsonville What are some of the current pain points that you were looking for Capacity’s Answer Engine® to alleviate? We initially hired Capacity’s Answer Engine to help us more...
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