by Eglė Račkauskaitė | May 8, 2026
A chatbox is a fast, convenient way for customers to: Get instant answers and clear up doubts Make purchases or bookings Check account details Request cancellations or refunds But here’s the thing: many people still mix up chatboxes and chatbots, and don’t know how to...
by Alexa Schmitt Bugler | May 8, 2026 | Artificial Intelligence
Types of AI in the contact center include machine learning, artificial neural networks, natural language processing, generative AI and large language models, and agentic AI. AI has many applications in contact center operations, from AI agents for self service...
by Eglė Račkauskaitė | Apr 24, 2026 | Artificial Intelligence
Agentic AI for contact centers can adapt on the fly, handle hundreds of calls and chats at once, personalize customer service from the first hello, and even surface the right information when your agents need it most. Deloitte predicts that within the next two years,...
by Eglė Račkauskaitė | Apr 17, 2026 | Artificial Intelligence
Agentive AI helps contact and call centers handle hundreds of customer calls and inquiries without overwhelming their agents. With the ability to act independently based on your preset logic and rules, this technology personalizes customer experience, cuts operational...
by Eglė Račkauskaitė | Feb 27, 2026 | Artificial Intelligence
Do you feel like your customer support could use a bit of help to scale and handle increasing customer expectations? Then you’ve probably looked at call center customer support automation platforms and virtual agent tools like PolyAI. Sounding just like a human,...
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