by Eglė Račkauskaitė | Oct 9, 2026 | Artificial Intelligence
A healthcare call center covers patient requests, appointment bookings, reminders, insurance verification, and many other functions your business needs to provide timely and personalized patient support. However, running efficient healthcare call center services... by Alexa Schmitt Bugler | Oct 2, 2026 | Contact Center AI
To start with outbound campaigns best practices, you first have to accept a hard truth: you can’t just dial your way to success. Carriers and phone operating systems now screen calls aggressively, and legitimate businesses can get labeled as “Possible... by Alexa Schmitt Bugler | Oct 2, 2026 | Artificial Intelligence
Most contact centers have experimented with some form of AI: a chatbot on the website. An IVR that sort of understands what customers are asking. Maybe a proof-of-concept that never quite made it to production. AI agents for contact centers are something different. AI... by Eglė Račkauskaitė | Oct 2, 2026 | AI Agents & Automation
Agentic AI for contact centers can adapt on the fly, handle hundreds of calls and chats at once, personalize customer service from the first hello, and even surface the right information when your agents need it most. Deloitte predicts that within the next two years,... by Eglė Račkauskaitė | Oct 2, 2026 | Contact Center AI
Picture this: an AI-powered customer support system that can read the room—picking up on customer moods, tone of voice, and chatting with the warmth and nuance of a real human. Sounds like something out of a sci-fi bestseller, right? Not anymore. This tech is ready... 
