by Alexa Schmitt Bugler | Aug 25, 2026 | Artificial Intelligence
“AI agent for customer support” has become one of those terms that gets applied to almost everything. A voice bot that reads account balances. A chat widget that surfaces FAQ articles. A system that writes post-call notes. A tool that coaches your agents...
by Alexa Schmitt Bugler | Aug 25, 2026 | Artificial Intelligence
AI agents are now table-stakes for customer support departments and contact centers. According to Salesforce’s 2026 State of Service: AI Agents report, 70% of organizations who use AI for support report measurable ROI within 60 days. AI agents improve customer...
by Alexa Schmitt Bugler | Aug 25, 2026 | Artificial Intelligence
Most contact centers have experimented with some form of AI: a chatbot on the website. An IVR that sort of understands what customers are asking. Maybe a proof-of-concept that never quite made it to production. AI agents for contact centers are something different. AI...
by Alexa Schmitt Bugler | Aug 24, 2026
From customer service routing to data entry to workflow approvals, business process automation (BPA) uses AI and other software to reduce or eliminate repetitive tasks for human teams. For contact centers and customer-facing teams, BPA reduces operational costs, cuts...
by Eglė Račkauskaitė | Aug 21, 2026 | Artificial Intelligence
Outbound AI agent ROI is the return on investment you get after automating your contact center outbound campaigns. Many contact centers still focus on inbound AI agents that can deflect customer inquiries, but the outbound campaign automation benefits like lower cost...
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