by Eglė Račkauskaitė | Aug 19, 2026 | Contact Center AI
Are you in the market for autonomous AI agents that can help your customers solve issues on the spot, optimize your support team, and save time? Then you’ve probably come across Sierra AI. This enterprise AI startup, focused on building autonomous AI agents for...
by Eglė Račkauskaitė | Aug 17, 2026 | Customer Experience
Delivering a great customer experience isn’t optional—it’s what makes your business successful. But let’s be honest: the bar for customer service is higher than it has ever been. Speed, convenience, and personalization are just the basics modern consumers expect. To...
by Eglė Račkauskaitė | Aug 10, 2026 | AI Agents & Automation
With 79% of customer support agents believing that working alongside AI agents could improve their work quality and make them more productive, it’s impossible to ignore agent-assist technology and its impact on team efficiency. So, if you’re just starting your...
by Alexa Schmitt Bugler | Jul 31, 2026 | Contact Center AI
Types of AI in the contact center include machine learning, artificial neural networks, natural language processing, generative AI and large language models, and agentic AI. All these different types of AI work together in the contact center context to handle customer...
by Eglė Račkauskaitė | Jul 22, 2026 | AI Agents & Automation
Agentic AI for contact centers can adapt on the fly, handle hundreds of calls and chats at once, personalize customer service from the first hello, and even surface the right information when your agents need it most. Deloitte predicts that within the next two years,...
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