by Eglė Račkauskaitė | Feb 19, 2026 | Artificial Intelligence
Zendesk vs. Capacity at a glance CapabilityZendeskCapacityEase of setup★★☆☆☆★★★★☆Community and resources★★★★★★★★☆☆Reporting and analytics★★★★☆★★★☆☆Outbound marketing and sales campaigns★★☆☆☆★★★★☆Virtual agent customization★★★☆☆★★★★★Advanced voice...
by Alexa Schmitt Bugler | Feb 12, 2026
Chatbots have existed for a considerable amount of time and have now become a crucial component of customer service for numerous companies. Nevertheless, with the advancement of AI technology, chatbots have also evolved, and one of the most powerful types of chatbots...
by Eglė Račkauskaitė | Feb 3, 2026 | Artificial Intelligence
Picture this: an AI-powered customer support system that can read the room—picking up on customer moods, tone of voice, and chatting with the warmth and nuance of a real human. Sounds like something out of a sci-fi bestseller, right? Not anymore. This tech is ready...
by Eglė Račkauskaitė | Jan 27, 2026 | Artificial Intelligence
With 92% of businesses planning to increase their investments in AI tools to improve their processes, customer support automation stands at the frontline. If automating your customer support or improving your current tool stack has been on your mind, you’ve probably...
by Team Capacity | Dec 19, 2025 | Artificial Intelligence
For sales, support leaders, and outbound call centers, the modern telephone network has become a hostile environment. The ecosystem has shifted from open trust to “Zero Trust.” With carriers and operating systems aggressively filtering traffic to protect...
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