Why AI Projects Are Hard
By Scott Litman, Capacity SVP & Formerly Founder of Lucy Harvard Business Review Estimates a failure rate of 2X of standard IT projects I recently read an HBR article that discusses the challenges associated with AI projects, revealing a failure rate that is...
Bad Chatbots in the News: How to Choose an AI That Won’t Fail Your Customers
The jump from traditional “press zero” to cutting-edge AI solutions presents both a thrilling opportunity and a daunting challenge in the customer service world. Recent headlines, like the issues faced by Air Canada with its website chatbots, spotlight a critical...
Freshdesk vs Zendesk: Which Helpdesk Is Best?
Many businesses wonder, what are the differences between Freshdesk vs Zendesk? As the market has grown for helpdesk tools powered by artificial intelligence (AI) and machine learning (ML), customer and employee expectations for support-on-demand have responded in...