by Alexa Schmitt Bugler | Jun 23, 2023
With the surge in technological advancements, guiding your business units through an AI technology adoption has become like teaching a toddler to walk. It might be unsteady initially, but once they find their footing, there’s no stopping them. And when it comes...
by Team Capacity | Jun 9, 2023
As customer representative teams start to embrace AI technology, it’s important for organizations to ensure their employees are properly trained on the new tools and understand how using them can improve customers’ experiences. Companies must invest in training...
by Team Capacity | Apr 7, 2023
It’s time to be honest about productivity in the workplace. One report notes that the average employee is only productive for 2 hours and 53 minutes daily. Yikes! How could that be? In one study conducted by researchers at the University of California, Irvine, they...
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