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AI is transforming contact centers. Cut call volume, and stay ahead.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
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by Team Capacity | Sep 27, 2024 | Uncategorized
We’re excited to announce that Speech Technology Magazine has named Capacity one of their 2024 Speech Industry Award Winners. The speech industry awards recognize speech technology developers and vendors who “demonstrate how artificial intelligence has transitioned...
by Team Capacity | Sep 24, 2024 | Uncategorized
Without customers, your business wouldn’t exist. But their expectations can be tough to meet and surpass, especially with a busy team. It’s not enough just to serve your customers—you need to make sure they’re satisfied with how you serve them, too. Customer service...
by marketing team | Sep 19, 2024 | Uncategorized
Everyone is talking about AI’s potential to transform business. The technology is being applied in a variety of ways to drive efficiencies, boost productivity, and enable employees to make better decisions. Where does utilizing Capacity’s Answer Engine®...
