NEW GUIDEBOOK
The Future of AI
for Contact Centers
A Beginner’s Guide to Low Code Automation
Low-code automation is a process that uses low-code tools to create and deploy business applications. These platforms enable business users without...
AI and Automation in Knowledge Base Management: How to Build an Effective Knowledge Repository
Are you ready to take your knowledge management to the next level with AI and automation? Did you know that, on average, employees spend 1.8 hours every...
The Chatbot Customer Experience: How AI Chatbots are Elevating Customer Support to the Next Level
Chatbots are revolutionizing customer support. You no longer have to wait on hold for hours or navigate complex menus to resolve your problem. Now you can...
How To Automate Business Processes In 5 Easy Steps
Business process automation—the use of intelligent systems to streamline how business activities are conducted—is becoming increasingly important. Automation...
AI vs Automation: The Ultimate Guide
Both AI and automation are hot topics today. Gartner predicts that 69% of all routine managerial work will be automated soon and that the global AI market...
Insurance Chatbots: A New Era of Customer Service in the Insurance Industry
In an ever-evolving digital landscape, the insurance industry finds itself at a crossroads, seeking innovative ways to enhance customer experiences and adapt...
The Top 10 Reasons You Should Invest in an Automation System for Better Business Processes
Automation has become a game-changer in today’s market, revolutionizing the way businesses operate and empowering them to achieve unprecedented levels of...
Your Step-by-Step Guide to Writing An Automation Strategy
Do you want to take your customer operations to the next level with automation? It’s no secret that automating key processes can save time, money – and most...
Everything You Need To Know About CX Automation Platforms
Not too long ago, customer experience (CX) automation Platforms were something out of a sci-fi movie. Now, they are a reality! CX automation platforms are...
What is a Chatbox?
What is a Chatbox A chatbox is the user interface of a given chat application. A common use for chatboxes is a popup window on a business website through...