Generative AI makes it easier to save money on customer support by offering faster support, empowering agents, and executing backend work.
3 Ways to Improve Agent Experience and Drive Retention in Contact Centers
AI call center tools help improve agent experiences, leading to better customer satisfaction and loyalty. Explore 3 ways AI can help.
How to Improve Contact Center Self-Service with AI
Many Contact Centers are starting to use self-service tools to reduce calls and improve resolutions. Looking ahead, companies can drastically improve Contact Center self-service with AI.Â
The Future is Automation and AI in Contact Centers
As customer expectations continue to rise, Contact Centers must modernize to assure customer satisfaction and support their staff.
How to Identify AI Opportunities for Your Business
AI is an exciting new technology – but how do you fit it into the way you actually work? Here are some examples we commonly see as AI opportunities.
Achieve Inbox Zero with Capacity’s Autopilot
Achieve inbox zero with Autopilot, Capacity’s revolutionary generative AI feature that reads and responds to incoming emails and tickets.
3 Ways to Use Support Automation at Work
The possibilities are endless when it comes to AI in the workplace. Learn about the 3 parts of support automation and how they improve work.
4 Questions to Ask a Potential AI Partner
The right partner should be working hand-in-hand with you to develop an AI roadmap for your future. Here are 4 questions to ask any new AI vendor.
4 Ways to Make the Case for an AI Roadmap
Smart leaders know that AI is essential for the future of work. Try these 4 strategies for making the case for AI at your organization.
Capacity Launches AIAssessment.com to Help Companies Get Started with AI
Capacity’s new customized AI Assessment helps companies identify opportunities, prioritize solutions and implement new technology.Â
How Capacity Uses Capacity: Featuring Our Customer Success Team
We’re spotlighting our Customer Success team to see how they use the Capacity platform to find answers instantly and automate workflows.
How Capacity Uses Capacity: Featuring our HR and Finance Team
Here at Capacity, we believe our platform has the power to transform businesses everywhere, including our own HR and Finance team.