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Below you will find a list of the most common questions we get asked about helpdesks.
- What does a helpdesk do?
- How does a service desk differ from a helpdesk?
- Why are helpdesks important?
- What is a helpdesk ticket?
- Why does my organization need a ticketing system?
- Can helpdesk tickets be deleted?
- Can closed helpdesk tickets be reopened?
- Does the support team have access levels?
- Can a company use the same helpdesk platform for both internal and external support?
- What is an employee helpdesk?
- What is a customer helpdesk?
- What are the different helpdesk support levels?
- What is the difference between a customer service representative and a computer support specialist?
- Helpdesk Ticketing Systems: What You Need To Know
- How can I get an entry level computer support specialist job?
- What is a customer journey map?
- What is helpdesk support?
- How does helpdesk software work?
- What do I need to look for when shopping for helpdesk software?
- How does customer support add value?
- How do I keep my helpdesk up to date?
- Can a small business benefit from helpdesk software?
- What do customers need from a helpdesk?
- How can a helpdesk improve productivity?
- What are some common helpdesk issues?
- Is a helpdesk knowledge base really useful?
- How do I put together a customer support team?
- How does customer support impact the bottom line?
- What’s new in customer support?
- What do customers expect from a helpdesk?
- What is the ideal helpdesk experience?
- What are the functions of helpdesk support?
- What is a helpdesk portal?
- Do you need a helpdesk manager to run a helpdesk?
- What are helpdesk support services?
- What are some examples of helpdesk tools?
- What skills do you need for helpdesk support?
- What is a helpdesk troubleshooting flowchart?
- Does a helpdesk need a ticketing system?
- How long does it take to set up a helpdesk?
- Will the helpdesk scale with my business?
- Can a helpdesk be customized?
- Who are the best help desk service providers?
- When is the best time to start using help desk software?
- What is a typical day like in IT/helpdesk support roles?
- How do you track metrics in a helpdesk?
- What is a helpdesk administrator?
- Is helpdesk software free?
- Are free helpdesks any good?
- What is helpdesk automation?
- Do helpdesks offer remote access?
- Should a helpdesk be available 24/7?
- What are the three categories of customer support triage?
- What is Help Scout?