Knowing which metrics to track within your helpdesk system can feel daunting, thanks to all the available data from modern AI-powered solutions. But, there are a handful of data points that lend powerful insight into the strengths and weaknesses of a helpdesk. Chief among them are:
- Net promoter score (NPS)
- Customer satisfaction score (CSAT)
- Number of open tickets
- Cost per ticket
- Average resolution time