How to Automate Your Claims Processing
In an industry built on trust, precision, and timely support, traditional insurance claims processing is often a source of frustration for both insurers and policyholders. Long cycle times, manual data entry, slow support, and siloed information are just a few of the...
10 Freshdesk Alternatives for AI-Powered, Omnichannel Support
Your support team deserves more than outdated and clunky systems. They need intuitive automation, advanced AI tools, cost optimization, and a knowledge base—features that modern customer support software should deliver. If you’ve been using or considering...
Why Call Centers Need an Answer Engine®
Call center leadership knows the struggle all too well. Reps are bouncing between multiple systems during live calls, searching through scattered documentation and logs spread across tools, platforms, and storage systems—while customers wait on hold. Training new...
Unlocking the Power of AI in Banking: From Automation to Personalization
Artificial intelligence (AI) is driving a seismic shift across the financial services sector. Once limited to error-prone customer chatbots, AI is now a practical and strategic tool that banks can use to transform their operations and goals at scale. Discover...
A 5-Step Ticket Deflection Roadmap for SaaS Support Teams
Support teams are often measured by how quickly they resolve tickets. But the smartest teams prevent unnecessary tickets from being created in the first place. Ticket deflection is a critical component for support teams to improve metrics like time-to-response and...
Beyond Fear – Our Interview with AI Diatribe
Capacity’s Chief Revenue Officer, Karaline Venezia, recently sat down with Jason Lowe, host of AI Diatribe, to discuss AI adoption.
Capacity Named to 2025 KMWorld AI 100 List
Capacity has been named to the 2025 KMWorld AI 100 List, recognizing leaders in AI-powered knowledge management.
4 Benefits of AI in Media Industry: From Efficiency to Cost Savings
From The New York Times and The Washington Post to Bloomberg and Reuters, industry giants are using AI to move faster, work smarter, and cut costs. But AI in the media industry isn’t just for the big players — smaller media companies are also tapping into its power to...
7 Ways AI in Lending is Transforming Mortgage Lending
This article highlights how Capacity has helped mortgage customers experience success. Check out our top mortgage use cases.
Empowering Healthcare Providers: How Conversational AI is Changing the Game
Like other industries, AI is gaining serious traction in healthcare. Health systems, insurers, and clinics alike are adopting conversational AI to boost efficiency and personalize patient interactions. This article offers a complete guide for 2025 on conversational AI...