The Future of Contact Center AI
AI in Contact Centers can transform operations, response times, increase customer satisfaction and more.
Why AI Projects Are Hard
By Scott Litman, Capacity SVP & Formerly Founder of Lucy Harvard Business Review Estimates a failure rate of 2X of standard IT projects I recently read an HBR article that discusses the challenges associated with AI projects, revealing a failure rate that is...
Bad Chatbots in the News: How to Choose an AI That Won’t Fail Your Customers
The jump from traditional “press zero” to cutting-edge AI solutions presents both a thrilling opportunity and a daunting challenge in the customer service world. Recent headlines, like the issues faced by Air Canada with its website chatbots, spotlight a critical...
What Is an AI-powered Virtual Agent and What Can It Do?
IVR automation has been around for awhile, but for the most part, it just hasn’t been very good. It’s also been expensive and difficult to deploy. Everyone knows the limitations of IVR systems, and customers have a gag reflex when they hear most call automation. It’s...
How to Identify AI Opportunities for Your Business
AI is an exciting new technology – but how do you fit it into the way you actually work? Here are some examples we commonly see as AI opportunities.
Achieve Inbox Zero with Capacity’s Autopilot
Achieve inbox zero with Autopilot, Capacity’s revolutionary generative AI feature that reads and responds to incoming emails and tickets.
4 Questions to Ask a Potential AI Partner
The right partner should be working hand-in-hand with you to develop an AI roadmap for your future. Here are 4 questions to ask any new AI vendor.
4 Ways to Make the Case for an AI Roadmap
Smart leaders know that AI is essential for the future of work. Try these 4 strategies for making the case for AI at your organization.
Capacity Launches AIAssessment.com to Help Companies Get Started with AI
Capacity’s new customized AI Assessment helps companies identify opportunities, prioritize solutions and implement new technology.
Enterprise Search Simplified: What You Need to Know
Understanding enterprise search terminology is only a few key definitions away!