by Team Capacity | Apr 8, 2020 | Helpdesks
If you work within the information technology (IT) space, you’re probably aware of the issues we’re going to address here. If you’re not an IT professional, this blog will hopefully offer a comprehensive look at some common IT-related pain points—and some fantastic...by Team Capacity | Apr 1, 2020 | AI in the Workplace
A paradigm shift is happening in business. The evolution of technology and information is altering the landscape in ways that were hard to imagine just a decade ago. Thousands of companies are embracing the change, but far more are yet to undergo a SaaS-powered...by Team Capacity | Mar 24, 2020 | Artificial Intelligence, Chatbot, Helpdesks, Productivity
Support agents are the proverbial heroes of the modern enterprise. From customer satisfaction to IT troubleshooting, the service pros are charged with keeping clients happy and productivity buzzing. And as they say, with great power, comes great responsibility. This...by Team Capacity | Mar 20, 2020 | Future of Work
Just like when microwaves became commercially available, myths and misconceptions about artificial intelligence (AI) and machine learning (ML) have begun to pop-up. Only instead of concerns about radiation-tainted food, water cooler gossip around AI often focuses on...by Team Capacity | Mar 18, 2020 | AI in the Workplace, Automation
Robotic process automation (RPA) is quickly becoming one of the most beloved buzzwords of the industry. From airlines to agriculture, businesses are increasingly driven by tech, and RPA is one of the pack leaders. If you’re not a SaaS enthusiast, don’t worry, we cover...Cookie | Duration | Description |
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