You’ve never seen agent assist technology like this before.
At CCW Nashville, discover the most comprehensive customer support platform on the market: Capacity.
Since acquiring Creovai, Capacity is now able to automate QA, analyze 100% of customer conversations, and deliver real-time suggestions to agents.
But this is only one small part of our platform:
- 24/7 omnichannel AI virtual agents, both inbound and outbound
- Knowledge management that puts key info right at your team’s fingertips
- Seamless automation for repetitive, manual tasks to save hours of time
Plus, Capacity has over 250 ready-built integrations to the systems you already use, so you can do your best work, faster.
Creovai enhances our real-time agent assist & conversation intelligence, empowering businesses to:
- Deliver instant guidance during interactions
- Evaluate 100% of customer conversations
- Leverage insights on intent, trends & sentiment
Learn more about how Capacity’s AI-powered support automation platform! Learn more about the acquisition or meet with the team.