Meet us at NICE Interactions!
Will you be at NICE Interactions this year? You’re already leading the way in customer experience. Take it even further with your SMS offerings. Meet your customers where they are with 1:1 or 1:Many conversational support: ⭐ Bring AI to SMS with Text Bots and...
From Clicks to Customers: How Culligan Generated $250K with SMS Virtual Agents in 30 Days
SMS has generated new revenue in just 30 days for our customer Culligan. Watch our recent conversation with Iqbal Brainch, VP of Marketing and Digital at Culligan, to learn how Culligan is creating revenue, converting more customers, and increasing brand awareness...
Meet us at CCW Las Vegas 2025!
Ready for a blast to the past that rockets your contact center into the future? Whether a small business or a major organization, everyone can harness AI to improve customer relationships and reduce costs. The easiest place to start? Automating customer support....
NAYDO 2025
Looking for AI tools that can make it easier to serve your community, without breaking the bank? Whether you want to offer 24/7 member support, or streamline the way your team works with automation, AI tools like Capacity can help. YMCAs like Greater Dayton are using...
Telarus AI & Technology Summit 2025
More and more C-level execs are prioritizing AI strategy—especially those who hope to boost CX and team efficiency without raising costs. Whether your clients are looking for… Intelligent Virtual Agents that personalizes interactions and scale inbound and outbound...
See Capacity’s Answer Engine® in Action
Your organization holds a wealth of valuable knowledge—across tools, teams and formats. Capacity’s Answer Engine℠ connects it all. This short demo gives a quick glimpse of what's possible. Access the demo now!
Democratizing Insights with AI: Highlights from Quirk’s Chicago
At Quirk’s Chicago, Scott Litman, Founder of Lucy (now known as Capacity’s Answer Engine®) and SVP at Capacity, joined Soumya Nair, Global Insights Director at Kerry Group, for a session on Democratizing Insights with AI. Soumya leads Kerry’s Insights Center of...
Webinar: The Future of Capacity: CEO Insights
What’s the future of AI for work, and how will Capacity help? Watch our CEO and cofounder David Karandish and SVP of Customer Success Sammie Stephens explain more about how how Capacity’s roadmap and upcoming features will reduce your costs, optimize your operations,...
Webinar: How DSW Improves CX and Reduces Costs with IVAs.
Get an inside look at DSW’s Virtual Agent strategy—and how it’s saving them $1.5M in support costs. In conversation with DSW’s Director of Global Customer Operations Tim Harpe, our Director of Strategic Accounts Marilyn Cassedy explored how DSW uses Virtual Agents to...
Webinar: What’s New with Lumenvox by Capacity?
Watch Channel Sales Manager David Smith and Solutions Architect Paul Esquino discuss Capacity's latest voice technology innovations and how they enhance our capabilities. We cover the improvements to the Natural Language Understanding service, sentiment analysis, call...