Smarter Voice, Better CX: Cost-Saving Innovation with Capacity
Use automation to transform your contact center with Voice Virtual Agents! Join Capacity CEO and Co-founder David Karandish for a first look at our enhanced Voice capabilities, which use best-in-class AI across channels to reduce costs and boost satisfaction. On July...
Smarter Coaching, Better Results: How AI is Transforming Agent Performance in the Contact Center
As customer expectations continue to rise, delivering exceptional service is no longer optional — it’s a competitive necessity. Join us as we dive into how AI is revolutionizing agent coaching, helping contact centers improve performance, boost CSAT, and drive...
Meet us at NICE Interactions!
Will you be at NICE Interactions this year? You’re already leading the way in customer experience. Take it even further with your SMS offerings. Meet your customers where they are with 1:1 or 1:Many conversational support: ⭐ Bring AI to SMS with Text Bots and...
From Clicks to Customers: How Culligan Generated $250K with SMS Virtual Agents in 30 Days
SMS has generated new revenue in just 30 days for our customer Culligan. Watch our recent conversation with Iqbal Brainch, VP of Marketing and Digital at Culligan, to learn how Culligan is creating revenue, converting more customers, and increasing brand awareness...
Meet us at CCW Las Vegas 2025!
Ready for a blast to the past that rockets your contact center into the future? Whether a small business or a major organization, everyone can harness AI to improve customer relationships and reduce costs. The easiest place to start? Automating customer support....
NAYDO 2025
Looking for AI tools that can make it easier to serve your community, without breaking the bank? Whether you want to offer 24/7 member support, or streamline the way your team works with automation, AI tools like Capacity can help. YMCAs like Greater Dayton are using...
Telarus AI & Technology Summit 2025
More and more C-level execs are prioritizing AI strategy—especially those who hope to boost CX and team efficiency without raising costs. Whether your clients are looking for… Intelligent Virtual Agents that personalizes interactions and scale inbound and outbound...
See Capacity’s Answer Engine® in Action
Your organization holds a wealth of valuable knowledge—across tools, teams and formats. Capacity’s Answer Engine℠ connects it all. This short demo gives a quick glimpse of what's possible. Access the demo now!
Democratizing Insights with AI: Highlights from Quirk’s Chicago
At Quirk’s Chicago, Scott Litman, Founder of Lucy (now known as Capacity’s Answer Engine®) and SVP at Capacity, joined Soumya Nair, Global Insights Director at Kerry Group, for a session on Democratizing Insights with AI. Soumya leads Kerry’s Insights Center of...
Webinar: The Future of Capacity: CEO Insights
What’s the future of AI for work, and how will Capacity help? Watch our CEO and cofounder David Karandish and SVP of Customer Success Sammie Stephens explain more about how how Capacity’s roadmap and upcoming features will reduce your costs, optimize your operations,...