Bots are a crucial solution in the digital age. You can layer bots throughout your customer journey and add human agents at the right touchpoint. However, it’s important to have a flexible and scalable platform to deploy bots across channels.
Like AI, create a seamless transition between bots and human agents. Select interactions with rules-based processes or touchpoints that require 24/7 management. Bots can help to significantly improve your CX by providing immediate support with limitless capacity.