Source measurable, leverageable feedback to take your customer experience to new heights.
Star ratings are simple data that can carry critical implications and substantial ROI potential. Learn exactly how your website visitors—both customers and prospects—are experiencing your products, services, brand, and company as a whole.
With actionable feedback from open-ended questions and in-depth, multiple-choice conversational paths, you’ll know exactly where you can improve your customers’ experience.
Oftentimes, prospects just need one last question answered before they’re ready to buy. Unfortunately, a lot of chat providers only work when a live agent is on the other end.
Capacity, on the other hand, provides instant, automated, round-the-clock tier 0 support. With an AI-powered knowledge sharing platform, you’ll be answering your prospects’ FAQs and closing deals, no matter the time of day or the day of the week.
Capacity’s state-of-the-art natural language processing interprets your customers’ and prospects’ FAQs, connecting them to the correct answer stored in its knowledge base.
Questions that don’t yet have an answer are routed to the CoPilot Console Helpdesk, where your support team can provide the answer that will be instantly surfaced from that point forward. For more complex issues, they can jump into the conversation directly with Capacity’s LiveChat interface.