A Customer Experience Manager (CXM) helps to manage, oversee, and create multiple processes with the intent of coordinating interactions between a customer and an organization. The CXM may use personalization strategies to help forge new relationships with prospects and effectively maintain positive relationships with existing customers.
Intelligent Virtual Agents
Integrated AI-powered chat, voice, email and web self-service.
Agent Assist + Live Support
Provide coaching, monitoring and real-time AI suggestions.
Campaigns + Workflows
Automate tasks, streamline operations and enhance efficiency.
Conversational AI
Speech recognition, branded voices, sentiment and biometrics.
Insights + Analytics
Track performance and gain predictive insight to optimize interactions.
Security + Integrations
Enterprise-grade security with 250+ prebuilt integrations.
Increase Deflections
Automated AI self-service across every channel for seamless support.
Reduce Handle Time
Accelerate resolutions with real-time AI agent assist for live support.
Increase Conversions
Boost engagement and sales with automated, intelligent customer interactions.
Automate Processes
Streamline repetitive tasks with AI workflows and automations.
Chat
SMS
Voice
Web
Answer Engine
Coach
Cobrowse
Helpdesk
LiveChat
Knowledge Base
Monitoring
Recorder
Replay
Sites & Articles
Suggestions
Automations
Dev Platform
Workflows
Campaigns
CPA
CRM
Scheduling
Surveys
Payments
Industry
Use Case
Team
Contact Centers
Customer Support
HR & Ops
IT Support
Sales & Marketing
$
See all
Automotive
Beauty
BPO
CPG
Retail/Ecommerce
Education
Banking/Credit Unions
Insurance
$
See all
Authentication
Benefits Administration
Call Coaching
Call QA
Campaigns
Email Automation
Employee Onboarding
Intelligent Voice Assistant
Lead Generation
Tech Support
Blog
Events
Guides
Support
Videos
Webinars
eBook
Your competitors are automating. Are you?
AI is transforming contact centers. Cut call volume, and stay ahead.
About Us
Careers
Contact
Ethics
Legal
Newsroom
Partners
Who is Capacity?
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
×
Start your free Capacity trial
- Platform
- Intelligent Virtual Agents
- Agent Assist
- Campaigns and Workflows
- Conversational AI
- Integrations
- Analytics and Insights
- Security and Integrations
- Products
- Deflection
- Handle Time
- AI Answer Engine
- Call & Screen Recording
- Coaching
- Cobrowse
- Helpdesk
- Livechat
- Knowledge Base
- Monitoring
- Replay
- Sites & Articles
- Suggestions
- Process Automation
- Conversions
- Solutions
- Resources
- Company