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Should you outsource customer experience jobs?

by | Feb 19, 2021

Deciding whether to outsource customer experience jobs depends on the needs of the company. Smaller companies often choose to outsource positions, or hire contractors, because it reduces overall recruitment costs and the company can apply the cost savings to growth. In addition, some companies may not need full-time CX employees and/or they can reduce their CX staff’s workload with chatbots and automation.