Arguably, chatbots have demonstrated their value in the customer support domain more than any other. With a chatbot in place, companies can respond to customer’s questions 24/7, and provide instant responses to Tier-0 inquiries.
Taken to the next level, AI-powered chatbots understand the intent behind customer’s inquiries, and lead them to the most helpful information via a guided conversation. Where older, rule-based chatbots may have previously left customers frustrated, their AI-powered counterparts deliver intuitive, easily-accessible support.
