Process maps are an effective method of documenting a business workflow using images and diagramming. So then, when building a chatbot or designing your ideal chatbot, it would be helpful to start with a process map as they are visually stimulating and easier to understand compared to simple text for most people.
Do chatbots use process maps?
Further Reading
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What exactly is an AI chatbot?
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An comprehensive introduction to chatbots
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What is chatbot automation?