AI-powered agentic platforms are transforming the way businesses operate—speeding up workflows, boosting team efficiency, and cutting costs along the way. If you’ve explored this space before, chances are you’ve come across YellowAI chatbots and AI agents.
YellowAI empowers businesses with autonomous AI agents that can handle tasks, make decisions, and interact with customers—all with minimal human involvement. Impressive, right? But like any platform, it comes with its limitations.
So, if you’re looking for a solution that’s simpler, more powerful, or better suited to your needs, you should consider YellowAI alternatives. In this article, we’ll break down everything you need to know, including:
- What YellowAI actually offers
- Why so many businesses are exploring YellowAI alternatives
- The must-have features in any agentic AI platform
- And 13 top YellowAI alternatives worth checking out
Sounds good? Let’s begin!
What is YellowAI?
YellowAI is an enterprise-grade agentic AI platform. Simply put, it offers templates and automation solutions that let businesses design, build, deploy, and manage autonomously reasoning, acting AI agents for better customer and employee experiences.
These agents go beyond scripted bots: they think, act, and adapt with minimal human oversight. The best part is that you can integrate them into:
- Chat
- Voice
- Web
- Social media
…and other communication and support channels to improve the customer experience with your business.
YellowAI pricing
YellowAI’s pricing consists of two plans: one free and one premium. The free plan includes basic features like limited agents and channels. The premium Enterprise plan offers numerous unlimited features and is priced based on usage.
Why look for YellowAI alternatives?
While the features listed above sound good, you might be looking for something easier to implement and better adapted to your unique business needs. We’ve got you covered! We analyzed SaaS overview platforms like G2, Capterra, and others to compile a list of reasons why customers are browsing for YellowAI alternatives and apps with similar features. Let’s take a look!
Pricing isn’t clear
Having a clear budget before committing to a business tool is key. YellowAI offers a free tier, but its enterprise pricing is custom and usage-based, not publicly listed. This means businesses must contact sales to get a quote, and it can scale up as your business grows.
Might lack features for industry-specific cases
YellowAI focuses heavily on e-commerce businesses. If your company operates in more specialized fields like healthcare, legal, or finance, it might lack the right features and regulations necessary.
Limited customization
Some users mention that the tool doesn’t offer advanced customization options. Staying on-brand is essential and should be reflected in every customer interaction. While templates and no-code tools simplify setup, advanced customization—especially for complex flows or UI changes—can be restrictive or require additional technical work.
Patchy integrations
Some customers mention that integrations aren’t as smooth as they should be. YellowAI supports many integrations, but connecting with certain systems—especially customized or less common ones—can be complex or unreliable.
High learning curve
In most cases, platforms like YellowAI come with a learning curve. Recently, a study revealed that 95% of AI pilots and agents fail to deliver results. Why? Because most companies don’t invest enough time in setup, experimentation, and testing.
But if all similar platforms have a steep learning curve, how do you know which one works? In this case, it’s important that the tool you choose has responsive customer support to help with questions and issues, so your company becomes part of the 5% that get the most out of their AI agents. However, some users note that YellowAI not only has a steep learning curve but also that its customer support isn’t very responsive.
Another way to ease the learning curve is to have readily available integrations with the tools you already use. If you can integrate familiarity into the process without completely transforming your business workflows, it becomes much easier to start using a new tool.
How to choose the best YellowAI alternatives
At least 78% of organizations use AI-powered automation in their business operations, with sales and customer support being two of the main functions to optimize. However, the same statistics show that mainly only enterprise-sized companies can access the most advanced AI tools and software, leaving smaller businesses behind.
Whether you’re a growing business or an established enterprise, investing in business tools takes time. Although most similar apps offer the main agentic AI features, adaptation for specific industries, pricing, regulations, and other factors varies—and that’s what makes or breaks the implementation. Let’s go over some features to look for in apps like YellowAI.
- Customer personalization and context: Personalization is as important as ever. Reports show that 71% of consumers expect companies to deliver personalized interactions, and 76% get frustrated when this doesn’t happen. AI agents should provide human-like, personalized experiences rather than generic chatbot responses. Context retention ensures the AI remembers previous interactions, preferences, and customer history across channels.
- AI that learns as it’s used: The goal of automation is to reduce manual work. If you need to manually feed the platform with data and keep it updated, it defeats the purpose. AI platforms that continuously learn ensure accuracy, tone, and response quality over time.
- Integrated agent assist: While building AI agents, you shouldn’t forget your human team. In complex scenarios, human agents still play a role—AI should seamlessly hand off conversations when needed and provide live agents with relevant context. Integrated assist tools offer real-time suggestions, knowledge base access, and sentiment analysis for human agents.
- Industry-specific features: Reports show that only 45% of software purchases meet or exceed their expected return on investment (ROI). The inability to adapt software to your needs or industry plays a major role. Different industries like healthcare, banking, and retail have unique regulations, workflows, and terminology. Before committing, make sure the YellowAI alternative meets (and hopefully exceeds) your industry standards.
- Multilingual support: Unless your client base is located in a single region, multilingual AI agents are key to scaling your business and meeting customers where they are. Real-time translation and native-language interactions make experiences more inclusive and accessible.
- Seamless integrations: You likely already use and rely on a stack of business tools. Introducing a new platform is much easier if it integrates smoothly with your current systems. AI agents rarely work alone—they need data from CRM, ERP, helpdesk, payment systems, and other enterprise apps. Integrations enable agents to take real action, such as updating records or checking inventory, rather than just answering questions.
13 best YellowAI alternatives and competitors
Now that you know the features to look for in your specific business, it’s time to browse for the right tools. We gathered 13 YellowAI alternatives based on the different features and functionality they’re best suited for.
TL;DR
- Best YellowAI alternative for building AI-powered customer support: Capacity
- Best YellowAI alternative for no-code features: Cognigy
- Best YellowAI alternative for cloud-based customer experience management: Genesys Cloud CX
| Alternative | Best for | Pros | Cons | Free trial |
| Capacity | An AI-orchestrated automation strategy | Fast setup, 250+ integrations, no-code and low-code workflows, real-time insights, internal and external support automation | It might be too complex for very small businesses | 14 days |
| Intercom | Enterprise-sized businesses | High-resolution quality, excellent contextual awareness | Pricing can be complex, limited if you’re outside Intercom or want broader customization | 14 days |
| Kore.AI | Flexibility and customization options | Scalable, enterprise-level features | Steeper learning curve, expensive for smaller teams | 14-30 days |
| Zendesk | Integrations | Unified agent workspace, analytics-rich | AI sometimes misreads context, can get complex, advanced features may come at a price | 14 days |
| Aisera | IT and HR task automation | Advanced automation, industry-ready workflows | May require more setup and training, might be heavy for smaller teams | No |
| ServiceNow | IT service management | Powerful operations automation at scale, broad ecosystem | Enterprise complexity, might be overkill for lightweight use cases | 30 days |
| Cresta | Agent coaching | Improves agent performance fast, omni-channel support | More suited to contact centers—less standalone for FAQ-style bots | No |
| Cognigy | No-code features | Versatile, natural, human-like language | Steep learning curveNo free tier | No |
| Haptik | Multilingual support | Strong analytics, many language options | May feel heavy for small-scale use cases | No |
| Verloop.io | An easy-to-use agentic platform | Strong language and regional support, high automation rates | Some users have noticed bug and lag issuesPerformance can be slow | No |
| Rasa | Open-source | Highly customizable, full data control, excellent for developers or governance-focused teams | Requires technical expertise, longer implementation time | Free developer version |
| Moveworks | Internal process automation | Deep workflow automation, cross-functional scope | It can be intense for smaller teams | No |
1. Capacity
Best YellowAI alternative for an AI-orchestrated support automation strategy
If there’s one tool that connects your internal and external support, automates communication with customers, upsells services, and interacts like a human, it’s Capacity.
As a smart, omnichannel AI support assistant, Capacity brings your tech stack together—automating FAQs, ticketing, and live-agent handoffs for ultra-fast resolutions. Let’s take a closer look at its main features.
Top features
Ticket deflection
Capacity deflects up toabout 90% of routine and repetitive inquiries. Through omnichannel communication via web, mobile, voice, email, social media, and more, you can automate and deflect tickets like:
- Password resets
- Bookings and reservations
- Simple FAQs
- Upselling
For example, clients in the hospitality industry use ticketing automation to assist with check-in information, hotel policies, confirmations, and cancellations.
AI voice and chat agents
Capacity offers fully automated, intelligent virtual voice agents across all your communication channels. Whether a customer calls or chats, they’re met with conversational, on-brand communication that can resolve common issues immediately instead of waiting for customer support agents to respond.
Conversational AI
Sounding human matters. No one wants to talk to a robotic, answering machine-like system. Capacity’s conversational AI software uses natural, human-like language to engage in conversations rather than replaying prerecorded scripts.
They can:
- React to sentiment and mood
- Pause and think
- Find the best possible answers and solutions
When faced with a more complex issue, they can easily transfer the customer to the right human agent for assistance.
Analytics and voice insights
Data is the language of business. You need to know the most common issues your customers face and what they like or dislike about your support. Capacity’s analytics and insights handle this seamlessly by integrating across multiple communication channels to:
- Generate detailed reports on conversations, agent performance, and escalations
- Measure how automation reduces live agent escalations
- Evaluate response accuracy, resolution speed, and knowledge base effectiveness
Agent Assist
Capacity’s Agent Assist functionality offers real-time coaching and suggestions to improve agent support for a better customer experience.
For example, if a customer calls about their subscription plan and ways to customize it, Agent Assist can instantly pull relevant information for the agent from your CRM—no need to put the customer on hold.
Another example is when an agent finishes an interaction, Capacity provides suggestions on how to improve similar interactions in the future. And these are just a few of the enhanced customer service examples.
Pros:
- Fast setup
- 250+ integrations
- No-code and low-code workflows
- Real-time insights
- Internal and external support automation
Cons:
- It might be too complex for very small businesses
Free trial: Capacity offers a 14-day free trial.
2. Intercom (Fin AI Agent)
Best YellowAI alternative for enterprise-sized businesses
If you run a growing company or an enterprise-sized business, Intercom’s Fin AI agent is a strong option to consider. It’s a polished AI sidekick within the Intercom ecosystem—offering clever, contextual responses and seamless human handoffs.
However, if you’re looking for something cheaper, it’s worth considering Intercom alternatives.
Top features:
- Fin AI Engine delivers high-quality, complex query resolutions with built-in analysis and validation.
- Multi-channel support can automate email, live chat, voice, and social, tailored to your help content.
- Ongoing learning loop gets smarter with each interaction—learning from your team’s best responses.
- Intent detection accurately routes ambiguous or complex chats to human agents.
Pros:
- High-resolution quality
- Excellent contextual awareness
Cons:
- Pricing can be complex
- Limited if you’re outside Intercom or want broader customization
Free trial: 14-day free trial.
3. Kore.ai
Best YellowAI alternative for flexibility and customization options
If you’re looking for a powerhouse platform for building enterprise-grade AI agents, Kore.ai should appear on your list. It’s great for business workflows, customer service, and process automation.
Top features:
- Visual flow builder lets you design dialogue and logic visually for chat and voice bots.
- Strong NLU and multi‑language support understand nuance, sentiment, and multilingual inputs.
- The AI agent marketplace gives you access to prebuilt agents, templates, and integrations to speed deployment.
- Full agent lifecycle management lets you build, monitor, govern, and scale your agents in one unified platform.
Pros:
- Scalable
- Enterprise-level features
Cons:
- Steeper learning curve
- Expensive for smaller teams
Free trial: Kore.ai offers 14-30-day free trials for its premium plans.
4. Zendesk
Best YellowAI alternative for integrations
Zendesk is a strong option for an AI agentic platform, especially for large companies. A familiar helpdesk platform enhanced with smart AI—ticket routing, response suggestions, tone-matching, and multilingual chat offers smooth help for your customer support.
Top features:
- Ticket triage and routing, with the help of AI, handles initial categorization, speeding up resolution per ticket.
- Suggested replies and summaries cut response times and help agents quickly grasp query context.
- Generative AI for agents suggests phrasing and tone for polished, on-brand responses.
- Multichannel and translation features, like chat, email, and social support with smart routing and translation across languages, let you reach more people.
Pros:
- Unified agent workspace
- Analytics-rich
Cons:
- AI sometimes misreads context
- Can get complex
- Advanced features may come at a higher price
Free trial: 14-day free trial.
5. Aisera
Best YellowAI alternative for IT and HR task automation
Aisera is an enterprise-grade agentic AI platform that not only chats but automates workflows, incident detection, reporting, and self-service. It’s a great option for internal support automation.
Top features:
- Generative AI lets you build AI flows without code.
- Incident analysis and root‑cause automation detect and resolve IT incidents proactively from multiple data sources.
- Adaptive agent autonomy learns from usage patterns to improve human-like responses over time.
- Cross‑channel agentic conversations can handle email, SMS, and more with a secure, autonomous AI agent approach.
Pros:
- Advanced automation
- Industry-ready workflows
Cons:
- May require more setup and training
- Might be heavy for smaller teams
Free trial: No.
6. ServiceNow
Best YellowAI alternative for IT service management
ServiceNow is a popular agentic platform option in the market. It’s a process-first AI suite that empowers automated workflows, predictive maintenance, and incident detection across enterprise operations.
Top features:
- Task prioritization and automation automatically tackle repetitive tasks and surface anomalies or incidents.
- Generative workflow creation builds business logic and scripts based on historical data without manual coding.
- Predictive intelligence lets you anticipate failures and streamline IT and asset management.
- Enterprise ecosystem offers deep integrations and partnerships, like AWS, Microsoft, and Cisco, to enrich data flow and AI capabilities.
Pros:
- Powerful operations automation at scale
- Broad ecosystem
Cons:
- Enterprise complexity
- Might be overkill for lightweight use cases
Free trial: 30-day free trial.
7. Cresta
Best YellowAI alternative for agent coaching
Cresta is an AI-powered agentic platform with useful features for customer support automation and your human agents. In other words, it’s a real-time AI coach for contact centers—learning your business to offer insights, transcription, and agent guidance that improve over time.
Top features:
- Custom AI modeling tailors summarization and behavior models to your business tone and operations.
- Real-time agent coaching provides live prompts and insights to agents while on a call or chat.
- Continuous learning ensures that models improve with each conversation—yielding compounding efficiency gains.
- Omnichannel interaction delivers consistent agent assistance across voice and digital channels.
Pros:
- Improves agent performance fast
- Omnichannel support
Cons:
- More suited to contact centers—less standalone for FAQ-style bots
Free trial: No, but it offers personalized demos.
8. Cognigy
Best YellowAI alternative for no-code features
Cognigy is a flexible conversational AI agentic platform that blends structured flows, LLMs, and deep channel integration for rich, automated dialogues for chat and voice support.
Top features:
- Low-code conversation editor offers drag-and-drop flows for chat and voice bot creation.
- Advanced NLU and LLM integration help Cognigy AI agents understand natural speech and support custom language models.
- Launch assistants support across 50+ channels.
- The agent handover node seamlessly transfers conversations to human agents when needed.
Pros:
- Versatile
- Natural, human-like language
Cons:
- Steep learning curve
- No free tier
Free trial: Offers a demo version.
9. Haptik
Best YellowAI alternative for multilingual support
You can call Haptik a conversational AI veteran, making dialogue feel human across chat, voice, and messaging platforms—with impressive scalability. What’s more, the tool offers 100+ languages, which makes it a good option if you operate in less mainstream markets.
Top features:
- NLP and voice bots understand natural language and support voice-activated responses for rich interactions.
- Omnichannel reach engages users across WhatsApp, SMS, web, Facebook Messenger, and other communication channels.
- Seamless live-agent handoff switches from bot to human smoothly, auto-routing based on workload or context.
- Robust analytics and templates make creating workflows and automation easier.
Pros:
- Strong analytics
- Many language options
Cons:
- May feel heavy for small-scale use cases
Free trial: Offers a demo.
10. Verloop.io
Best YellowAI alternative for an easy-to-use agentic platform
Verloop.io offers a generative AI support suite that handles customer engagement—automating queries, empowering agents, and offering seamless audits.
Top features:
- Generative AI automation converses and resolves issues autonomously across touchpoints.
- Multilingual, cross-channel support offers 24/7 global coverage in many languages and channels.
- Agent dashboards offer real-time CSAT tracking and KPI insights for agents—all on one.
- Autonomous task planning deploys AI to plan, execute, and learn from multi-step workflows across systems.
Pros:
- Strong language and regional support
- High automation rates
Cons:
- Some users have noticed bugs and lag issues
- Performance can be slow
Free trial: Offers a demo.
11. Rasa
Best YellowAI alternative for open-source
If you’re looking for a more customizable YellowAI alternative, then Rasa is an interesting option. As a developer-first, open-source conversational AI framework platform, it offers full control over dialogue logic and brand identity.
Top features:
- Flexible and extensible platform with APIs and integration support.
- Advanced NLU and dialogue management support intent extraction, natural flow control, and customizable pipelines.
- Rasa Pro enhancements let you add enterprise-grade observability, security, and scalability capabilities.
- Brand control and customization let teams mold the assistant’s voice, behavior, and logic completely.
Pros:
- Highly customizable
- Full data control
- Excellent for developers or governance-focused teams
Cons:
- Requires technical expertise
- Longer implementation time
Free trial: It offers a free developer edition.
12. Moveworks
Best YellowAI alternative for internal process automation
Moveworks is an enterprise-grade agentic AI assistant that automates business workflows—from IT to HR to finance..
Top features:
- Agentic automation engine turns natural-language requests into multi-step actions autonomously across systems.
- The AI agent marketplace gives you access to many prebuilt agents for tasks like onboarding, provisioning, and approvals in minutes.
- Multilingual and cross-departmental reach can serve employees globally via Slack, Teams, ServiceNow, etc.
- Fast impact metrics help resolve IT issues rapidly.
Pros:
- Deep workflow automation
- Cross-functional scope
Cons:
- It can be intense for smaller teams
Free trial: It offers a demo version.
One AI agentic platform for internal and external support
It doesn’t matter how popular or well-known the software is, as long as it can adapt to your business. We hope this article has given you a clearer idea of what to look for when exploring AI-powered agentic platforms or YellowAI alternatives.
Just to recap, top YellowAI alternatives include:
- Capacity
- Intercom
- Kore.AI
- Zendesk
- Aisera
- ServiceNow
- Cresta
- Cognigy
- Haptik
- Verloop.io
- Rasa
- Moveworks
If speed, simplicity, and broad adaptability matter to you, Capacity is hard to overlook. Over 250 integrations for your favorite tools, in-depth analytics that turn raw data into actionable insights, and intelligent virtual AI agents that sound like conversational colleagues are just a few of the many benefits Capacity offers. Sounds good?
FAQs
YellowAI is used for customer and employee experience automation, enabling businesses to deploy AI-powered agents for chat, voice, email, and other channels—handling support, engagement, and workflows autonomously.
It depends on your needs, but if you’re looking for a unified customer and employee support experience and an AI business strategy—not just features—Capacity is a strong option.
YellowAI offers a free plan, but full features and enterprise usage require a paid plan with custom pricing based on scale and needs.
Leaders include OpenAI, Anthropic, Google DeepMind, Cohere, and enterprise-focused providers like Capacity, Kore.ai, and Genesys for business automation use cases.
An agentic AI platform enables autonomous AI agents to perceive information, reason about it, take actions across systems, and learn from outcomes—reducing manual intervention.
Examples include Capacity, AutoGPT, BabyAGI, LangChain agents, Moveworks for enterprise automation, and Cresta for real-time contact center intelligence.