12 Best Glean Alternatives for Knowledge Management in 2025

Your business knowledge is the engine behind:

• Higher team productivity
• Faster, more efficient operations
• Seamless team collaboration
• Excellent customer service

But here’s the challenge: turning raw data into actionable knowledge isn’t easy without the right tools. That’s where platforms like Glean come in—using AI to centralize business data and transform it into a powerful knowledge base for your team.

Still, Glean isn’t the only option. Whether you’re already a fan or just starting your search, it’s worth exploring Glean alternatives that might be an even better fit for your needs.

That’s exactly what we’ll cover in this post. We’ve rounded up the top 12 Glean AI alternatives—including Capacity, ClickUp, Guru, and more—breaking down their features, pricing, pros, and cons to help you choose the best long-term solution for your business.

Let’s begin!

What is Glean?

Glean is a leading enterprise AI-powered search and knowledge management platform designed to help companies access and act on their internal information quickly and securely. The tool unifies search across multiple enterprise systems—like Slack, Google Workspace, Microsoft 365, Salesforce, and others—into one AI-enhanced interface. 

If you’ve never used it, you can think of it as an automated business knowledge repository with extra perks—a platform that gathers information and helps you and your team find everything at your fingertips. 

Key features:

• AI-powered enterprise search that aggregates internal data and returns natural-language answers and summaries
• A prompt library to help users craft effective queries
• Integration of AI agents that can eventually perform tasks autonomously, like drafting an email or scheduling a meeting, based on insights from enterprise data

Glean pricing

Glean offers custom pricing based on the company’s size, features, and integration. They also offer a demo version to try their products.

Why look for Glean AI alternatives?

Glean is a great option if you want a comprehensive platform for your internal operations. However, like any tool, it has its own limitations. We analyzed G2, Gartner, and other SaaS product pages to paint a clearer picture of what to be aware of if you’re not sure whether Glean is the right tool for you, and if you’d like to explore Glean competitors.

Limited search functionality

Some users report that search results can be irrelevant or include content they didn’t expect to see. Others note that the search occasionally returns overly broad or inaccurate results. This defeats the purpose of a corporate knowledge management system, as you need to find relevant information quickly. 

Not true knowledge management

Glean primarily excels in searching and aggregating existing internal data—but it doesn’t let users create or manage knowledge within the platform. It’s more of a search hub than a full-fledged AI knowledge base system.

If you’re looking for built-in tools to author, verify, or curate knowledge content, you might be interested in Glean alternatives that provide efficient knowledge management.

Limited AI functionality

Glean incorporates AI-assisted search and agent capabilities, but full automation is still in its early stages. The CEO himself acknowledges that enterprise AI is “very error-prone, unpredictable, and hard to implement.”

Glean’s AI enhances search and workflow initiation, but you shouldn’t expect highly reliable, end-to-end autonomous operations just yet.

Lack of pricing transparency

As we mentioned at the beginning, Glean’s pricing isn’t published publicly. Reviews note that pricing is tailored to enterprise customers and is provided upon request. That said, no detailed breakdown is available on its site or in third-party reviews.

If you’re evaluating Glean, expect a consultation-based pricing model. It may be less straightforward to compare or budget unless you request a quote directly.

UI could be improved

A few users cite the interface as suboptimal—particularly for sorting or analytics tasks. Others have noted slow load times or inconvenient login behavior impacting usability.

While Glean is generally considered user-friendly, some teams might encounter friction.

How to choose the best Glean alternative: 6 features not to miss

Your choice of Glean alternatives will depend on your unique business needs. However, there are several universal features to look for when picking a business knowledge management platform that does more than just gather data for internal support. 

Let’s take a look at six key features of a knowledge management platform.

1. Advanced generative AI

Glean AI competitors with strong generative AI can do more than retrieve information—they can synthesize, summarize, and answer in conversational form. This saves your team time and supports more natural interactions.

For example, Capacity offers email automation, including crafting personalized messages based on the topic and recipient.

2. Built-in knowledge management

A robust knowledge management system doesn’t just search; it lets teams create, organize, and curate knowledge.

If you’re looking for true knowledge management, pay attention to features like:

• Data gathering and unification
• Self-learning
• Self-service options

This way, you can turn articles, documents, FAQs, and other information into a business search engine.

3. AI that learns and adds new knowledge

If you want to avoid manual information input, look for platforms that learn from user interactions and expand their knowledge over time.

After every interaction between your team or customers, every product update, or the addition of new data, the system learns and adapts its responses without manual work. This ensures your team in the U.S. gets the same answers as your team in the U.K., and vice versa.

4. Seamless integrations

You need tools that tie directly into your existing systems, like Slack, Google Workspace, CRMs, and repositories, to surface information wherever it lives.

A huge part of a truly automated solution is its ability to communicate across platforms. For example, a system should be able to pull data from your CRM while you’re on a call with a customer to solve their problem on the spot. The same platform should also connect to your HR system to provide vacation and policy updates to interested team members without pinging the HR rep.

5. Ability to scale fast

As your organization grows and workflows become more complex, you need tools that scale—supporting automation, governance, and customization.

The challenge, however, is that as you scale, so do your expenses. The right tool should provide transparent pricing so you’re not limited by sudden, unpredictable cost increases. At the same time, a responsive support team can help you solve any problems you face along the way.

6. Robust security

When AI has access to internal data, security and compliance are non-negotiable. The tool of your choice should provide security features like: 

• Strong encryption 
• Access control and role-based permissions
• Key management
• Compliance, audits, and certifications (look for SOC 2, GDPR, HIPAA, or ISO 27001 certifications) 
• Audit logs and monitoring
• Automated compliance and data governance

AI should help flag out-of-date, inconsistent, or noncompliant content—enforcing policy across your knowledge base automatically. 

12 best Glean alternatives and competitors to try

Alternative	Best for	Pros	Cons	Trial
Glean vs Capacity	Unified internal and external support	Unified and intelligent knowledge ecosystem, cross-channel support coverage, powerful automation engine, robust security and compliance	Potential overkill for simple search needs	14 days
Glean vs Guru	Advanced security	User-friendly and intuitive UI, high security	Search functionality issues	30 days
Glean vs Coveo	Search	Easy to use and quick to deploy, advanced search features	Setup can be complex, premium pricing for advanced features	No
Glean vs Elasticsearch	Open source knowledge management	Easy to use, fast and deep search	Can get expensive, the initial setup and configuration can be complex	14 days
Glean vs ClickUp	An all-in-one AI workspace	All-in-one workspace with AI at its core, strong security	Limited features, the platform can be slow at times	Free plan
Glean vs Unleash	Secure Glean-like search at a lower cost	Easy setup and deployment with a lower cost than Glean, strong analytics, security, and customization	Integrations are limited, can be slow at times	Undisclosed
Glean vs Docket	Sales knowledge and support	Fast responses, centralized sales knowledge	Sales-specific focus—not a general KM tool	No
Glean vs Thunai	An agentic platform to scale organizational knowledge	Scalable enterprise-grade platform, advanced features for marketing and sales	It may be overkill if you’re just after simple search functionality	Free plan
Glean vs Ask AI	Generative AI features for customer experience teams	Fast answers and streamlined workflows, easy to use	More focused on customer support, limited integrations	No
Glean vs Bloomfire	Rich media management	Video and spoken content are fully searchable	Some customers report formatting and integration issues	No
Glean vs Document360	Internal documentation and self-service knowledge	Timely and responsive customer support, easy to use	More advanced features might be missing, limited analytics	14 days
Glean vs Moveworks	Enterprise-scale automation	Automates actions, not just search, strong enterprise security and compliance	Enterprise-focused—may be too heavy for smaller teams, requires thoughtful integration setup	No

1. Capacity

Best Glean alternative for internal and external knowledge management

Capacity is, in part, a knowledge management platform, but more accurately, it’s an AI-powered corporate knowledge orchestration solution. Capacity connects all your business data from shared files, third-party integrations, documentation, communication channels, and team chats into a single, well-functioning business infrastructure.

One thing that makes Capacity stand out is its features for both internal and external support. With one tool, you get a full arsenal of solutions for your team and your customers. 

Let’s take a closer look at the main features.

Automated helpdesk knowledge base

Capacity offers a strong Glean alternative for knowledge management software. Capacity’s unified, intelligent helpdesk knowledge base is powered by its Answer Engine®. It dynamically organizes and surfaces relevant knowledge, such as:

• Company, product, or customer information
• Documents
• App data
• Dialogues

But don’t think of it as a basic FAQ page—Capacity takes the helpdesk to the next level by equipping it with automation features. Instead of your team or customers scrolling through pages of information, they can use intelligent search or chat with an integrated AI chatbot to find answers in seconds. As a result, you get a neat and organized helpdesk knowledge base.

HR and IT onboarding support

Onboarding new employees is pricey. On average, it can cost close to $4,700—not to mention the time it takes to show new hires the ropes of your business. Capacity has accounted for that and ensures HR and IT onboarding are as seamless as possible.

Whether it’s employee onboarding or internal tech support, Capacity automates FAQs, benefits administration, and IT troubleshooting. It integrates into HR and IT workflows so new hires and teams can get instant answers at any time without waiting for their colleagues to help them.

Internal and external support

True business knowledge management begins when you can use that knowledge to improve both team and customer experiences.

Capacity engages users across self-service chatbots, email, web portals, voice, SMS, Slack, Teams, and more. It handles customer and employee queries with the same fluency and intelligence—inside and outside the organization.

Enterprise search engine

Capacity’s Answer Engine® is a strong Glean alternative for enterprise search. It acts like a private, AI-powered search support for IT tech and HR, as well as other teams in your company, delivering concise answers, not just links, from wherever your knowledge resides. It continuously improves, surfacing the most recent information to prioritize accuracy and completeness. 

Think of it as ChatGPT or Claude, but instead of general knowledge, it knows everything about your business and is ready to help. 

For example, if your team has questions about vacation or data privacy policies, they can just type, “How many vacation days do I get after working at the company for five months?” instead of typing “Vacations” and scrolling through irrelevant articles.

Workflow automation with no-code features

With no-code automation and campaign capabilities, Capacity enables streamlined ticket routing, approval workflows, follow-ups, proactive messaging, and escalation—all triggered automatically based on behavior or criteria.

Workflow automation optimizes web, email, social media, and other communications. For example, if you run a hospitality business and a customer interacts with a chatbot on your website, asking about check-in information at a particular hotel, the interaction can trigger an email with more details or upselling opportunities.

Extensive integrations

Capacity offers seamless integration with 250+ apps, including:

• CRMs
• Collaboration tools
• Helpdesks
• HR systems
• And more

It also offers flexible APIs for custom workflows and includes strong enterprise features like role-based access, encryption, and compliance (GDPR, HIPAA, SOC 2).

This means you don’t need to adapt to Capacity—it adapts to you.

Pros:

• Unified and intelligent knowledge ecosystem—no more fragmented data silos
• Cross-channel support coverage—voice, chat, SMS, email, self-service portals, and more
• Powerful automation engine—no-code workflows, campaigns, and real-time triggers
• Robust security and compliance—enterprise-grade data protection and access controls

Cons:

• Potential overkill for simple search needs

Free trial: Capacity offers a 14-day free trial.

2. Guru

Best Glean alternative for advanced security

Guru brings knowledge into your team’s workflow, turning scattered information into “knowledge cards” that are integrated across your favorite communication tools, such as Slack, Teams, or any other popular platform. The company invests heavily in data security and encryption to make sure your corporate knowledge is safe with them.

Key features:

• AI-powered search and knowledge agents deliver answers contextually where you work 
• Dynamic knowledge cards update and verify content to keep information fresh 
• A browser extension gives you seamless access while browsing or working 
• Integrations with major tools like Slack, Chrome, Teams, and Salesforce make the setup easier

Pros:

• User-friendly and intuitive UI 
• High security

Cons:

• Some users find AI search uneven
• Search functionality has some issues

Free trial: They offer a 30-day free trial.

3. Coveo

Best Glean alternative for search features

Coveo is an enterprise-first AI relevance engine, serving personalized, context-aware search for customers and employees. Most Coveo customers praise the tool’s search features and ease of use.

Key features:

Personalized search powered by AI, ML, and NLP 

Rich analytics and dashboarding for insights and tuning 

Flexible deployment—cloud or on-premise 

Faceted filtering, autocomplete, and content aggregation 

Pros:

• Easy to use and quick to deploy with built-in templates and customization 
• Advanced search features

Cons:

• Setup can be complex and requires technical expertise 
• Premium pricing for advanced features 

Free trial: No, but you can request a demo. 

4. Elasticsearch

Best Glean alternative for open source knowledge management

Elasticsearch is an open-source search and analytics solution. The tool stores structured and unstructured data and offers a quick search function. However, it can be a bit more technical, and implementation is more complex.

Key features:

• Data storage lets you store structured, unstructured, and time-series data in a distributed, scalable way, making it easy to search and retrieve large volumes quickly
• Vector database supports vector search and similarity matching, like semantic search or embeddings
• Global reach ensures high availability and fast access worldwide
• Analytics provide aggregation and visualization capabilities for real-time analytics, from dashboards to anomaly detection and trend analysis

Pros:

• Easy to use
• Fast and deep search

Cons:

• Can get expensive
• The initial setup and configuration can be complex

Free trial: 14 days.

5. ClickUp

Best Glean alternative for an all-in-one AI workspace

You might’ve heard of ClickUp as a project management platform. But the tool is evolving into a seamless AI-powered work hub with integrated docs, wikis, tasks, and generative AI.

Key features:

• ClickUp Brain feature ties together tasks, docs, projects, and people 
• AI-powered answers pull information across docs, wikis, tasks, and comments 
• Wiki templates, real-time editing, collaboration, and version control are perfect for teamwork
• An AI notetaker for meetings provides summaries, action items, and integrates with platforms like Zoom and Google Meet

Pros:

• Powerful all-in-one workspace with AI at its core 
• Strong security—no retention of data by third-party AI 

Cons:

• Limited features
• The platform can be slow at times

Free trial: They offer a forever-free plan.

6. Unleash

Best Glean alternative for secure Glean-like search at a lower cost

Marketed as a leaner, more affordable alternative to Glean, Unleash provides real-time AI-powered search across workplace apps with strong security. On top of that, the tool offers comprehensive AI features.

Key features:

• Real-time AI knowledge retrieval across apps 
• Broad integration with Slack, Teams, and multiple other business platforms 
• A browser extension with additional features like an AI assistant and generative AI
• Top-tier data security and customization 

Pros:

• Easy setup and deployment with a lower cost than Glean 
• Strong analytics, security, and customization 

Cons:

• Integrations are limited
• Can be slow at times

Free trial: They offer a free trial, but don’t disclose how long.

7. Docket

Best Glean alternative for sales knowledge and support

Docket acts as an AI-powered virtual sales engineer, centralizing sales content and offering real-time answers to technical questions during sales cycles. This lets their customers automate and boost their sales pipeline.

Key features:

• AI sales features automate complex answers, RFPs, and buyer engagement 
• Unified “Sales Knowledge Lake” gathers information from Slack, Salesforce, Notion, and other platforms
• AI agents generate documentation and handle buyer questions 
• Integrations with sales enablement tools provide insights in real time 

Pros:

• Faster responses and reduced need to ping teammates 
• Centralized sales knowledge supports streamlined collaboration 

Cons:

• Sales-specific focus—not a general KM tool

Free trial: No, but you can request a demo version.

8. Thunai

Best Glean alternative for an agentic platform to scale organizational knowledge

Thunai transforms your organizational knowledge into a learning, voice-and-chat-enabled “brain,” powering agents that handle tasks like calls, chats, notes, and automation.

Key features:

• Self-learning AI automates calls, chats, emails, tasks 
• Real-time meeting summaries, note-taking, and action-item generation 
• SOC 2 compliant with scalable, secure integrations 

Pros:

• Scalable enterprise-grade platform with omnichannel automation 
• Advanced features for marketing and sales

Cons:

• It may be overkill if you’re just after simple search functionality

Free trial: They offer a free plan, and some premium plans have limited trials.

9. Ask AI

Best Glean alternative for generative AI features for customer experience teams

Ask AI is a generative AI platform crafted for customer-facing and GTM teams, offering instant answers, proactive ticket support, and business insights from communication data.

Key features:

• A generative assistant for communications and internal knowledge lets you craft emails and messages
• Proactive ticket reading with citations and source links makes the search easier
• The platform transforms customer interactions into intelligence—sentiment, upsell, churn risk 
• Unified platform connects all knowledge sources for CX and GTM teams 

Pros:

• Fast answers and streamlined workflows 
• Easy to use

Cons:

• More focused on customer support—not a full internal knowledge management suite
• Limited integrations

Free trial: No, but you can request a demo.

10. Bloomfire

Best Glean alternative for rich media management

Bloomfire is a strong option if you’re looking for a vibrant knowledge hub that turns static documents, videos, and Q&A into a searchable, AI-powered knowledge engagement platform. It’s a great choice for organizations rich in multimedia content.

Key features:

• AI-powered deep search videos, transcripts, documents, and conversations with rich indexing that understands context across formats
• Content engagement analytics track how teams discover and consume knowledge, pinpointing engagement hotspots and gaps
• Versatile media support surfaces knowledge from video, Q&A forums, and text—making multimedia sources just as searchable as documents
• A collaborative knowledge portal gives a space for sharing, tagging, and curating content that adapts as your knowledge evolves

Pros:

• Video and spoken content are fully searchable

Cons:

• Some customers report formatting and integration issues

Free trial: Not publicly listed, but you can request a demo.

11. Document360

Best Glean alternative for internal documentation and self-service knowledge

Document360 is a polished, AI-enhanced knowledge base tool built for documentation-heavy needs, think SOPs, internal wikis, API docs, and self-service portals.

Key features:

• A dedicated knowledge base platform designed for building centralized documentation with a clear structure and categorization
• AI-powered search and content creation help users find answers fast and assist writers with AI content generation
• Analytics and SEO optimization offer insights into usage and performance, plus generate SEO-ready metadata for documentation
• Demo video creation lets teams embed demo videos directly into their knowledge base

Pros:

• Timely and responsive customer support
• Easy to use

Cons:

• More advanced features might be missing
• Limited analytics

Free trial: 14 days.

12. Moveworks

Best Glean alternative for enterprise-scale automation

Moveworks is an enterprise AI copilot that automates employee support by handling IT, HR, and business queries in natural language. Instead of static search, it uses advanced agentic AI to take action across your company’s apps, such as resetting passwords, filing tickets, or surfacing policies instantly. 

Key features:

• An agentic AI platform that doesn’t just find answers but completes tasks end-to-end
• Prebuilt integrations with enterprise apps like Workday, ServiceNow, Microsoft 365, Slack, and Zoom
• Multilingual natural language understanding for global teams
• Strong security and compliance with enterprise-grade encryption and certifications

Pros:

• Automates actions, not just search
• Strong enterprise security and compliance focus

Cons:

• Enterprise-focused—may be too heavy for smaller teams
• Requires thoughtful integration setup for maximum ROI

Free trial: No, only a demo version.

Choose a knowledge management tool that turns data into action

Like most companies, your team is probably sitting on a mountain of data. But having data isn’t enough—you need the right tools to turn it into a business advantage. That’s where Capacity comes in.

Capacity is one tool for countless processes:

• Internal team support across HR, IT, sales, marketing, and other departments
• Automated support and self-service for your customers
• Conversational AI
• Deep analytics that give you a 360-degree view of your business
• Integrations that make the tool feel familiar

If this sounds good, we invite you to book a demo and explore even more features for your business.

👉 Book a demo!

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