10 Best Document360 Alternatives in 2026 Compared & Reviewed

Managing your corporate knowledge isn’t the easiest task. That’s why tools like Document360 promise to take your scattered data and turn it into an accessible knowledge base management system to power your internal and external support.

However, if you’re tired of integrating a new tool to complement your support processes or dealing with the lack of customization, you might have checked out Document360 alternatives that can unify your entire support stack into one fully functioning platform. That’s what we’ll cover in this guide to Document360, its main features, limitations, and alternatives to try in 2026.

Keep on reading to learn:

• What is Document360?
• Why look for Document360 alternatives?
• What to look for in Document360 alternatives?
• 10 best Document360 alternatives in 2026

What is Document360?

Document360 is a knowledge base platform designed to help teams create, manage, and publish documentation. Companies typically use the platform for product, internal process, or customer self-service documentation and organization.

Main features:

• Documentation authoring: A clean, markdown-friendly editor where writers can produce product docs, FAQs, SOPs, wikis, and internal knowledge articles.
• Organization and structure: Category management, versioning, and content hierarchy to keep documentation easy to navigate.
• Collaboration tools: Multiple writers can work on the same project at the same time, and workflows, review processes, and role-based permissions are also available.
• Publishing knowledge bases: You can host a public help center, a private internal knowledge base, or both.
• Search and analytics: Built-in search learns usage patterns, plus analytics show which articles users read or struggle with the most.
• Integrations: Works with chat tools, ticketing systems, authentication systems, and other popular platforms like Intercom, Zendesk, and Slack.

Pros

• Decent authoring experience
• Powerful organization tools
• Collaboration-friendly

Cons

• Limited rich media customization
• Learning curve for advanced features
• UI customization has limits

Document360 pricing

Document360 offers three plans: Professional, Business, and Enterprise. They don’t publish their pricing publicly and offer custom quotes for each plan.

G2 rating: 4.7/5 

Why look for Document360 alternatives?

With the knowledge management software market growing from an estimated USD 26.4 billion in 2026 to USD 74.22 billion by 2034, unified corporate knowledge is more important than ever.

Whenever you’re looking for a business tool like an automated call center knowledge base, it pays to spend time researching and analyzing its features and capabilities. Document360 offers strong knowledge management options but might fall short when it comes to smooth performance, UI, and customization opportunities. Let’s see what Document360 customer reviews on G2 and Capterra reveal.

Buggy and slow: After checking user reviews, we found that some people have experienced occasional editor lag, especially in large projects with many articles, slow load times when switching between sections, and occasional glitches in formatting or preview states. Most of these issues are more likely to appear when the knowledge base contains thousands of articles, multiple editors are working simultaneously, or browsers are running extensions or heavy workloads. However, every performance dip means slower service that affects your team’s and customers’ experiences.

Complex pricing: Document360 pricing isn’t publicly available, and they price each client individually. With average SaaS spending for companies at $4,830 per employee, you have to invest your money wisely. What some users note is that the pricing scales quickly as you add contributors. Also, many advanced features, like SSO, advanced branding, and multiple KBs, require higher-tier plans.

Confusing UI: A user-friendly UI ensures that your customers and team members can easily use knowledge management software. However, when it comes to Document360, some users report that the dashboard has complex menus and nested options. Some features, like versioning, categories, and workflows, require hunting through multiple screens. The distinction between draft, published, and staged documents can also be unclear to new users.

Limited customization: When you purchase a SaaS solution that your team and customers will use daily, it has to reflect your brand and processes to the T. What Document360 reviews show is that knowledge base themes are configurable but not deeply customizable, and HTML/CSS access is restricted compared to open-source static site generators. Most users who are looking for alternatives to Document360 want finer control over layout, navigation, or interactive elements.

What to look for in Document360 alternatives: 3 main features not to miss

If you’re here, you’re probably not only browsing for Document360 alternatives but also wanting to take control of your business data and use it to supercharge customer support. Let’s go over some of the key features that similar software should offer.

Why should you trust us?

But before we go any further, we want to dispel any doubts you might have about us and why you should trust us. We’re strong believers that you shouldn’t make rushed decisions when picking out business tools.

They affect:

• Multiple business verticals
• Your teams
• Your customers
• And most importantly, your budget

That’s why we not only compared Document360 against its competitors but also gathered real user reviews and collected the main features to focus on when automating your knowledge base. 

We leave the links to these reviews so that you can make an independent decision for yourself. Now, let’s see what features are important when you want to collect and unify your corporate data.

One omnichannel platform

Instead of relying on Document360 for knowledge management and then separate tools for surfacing or interacting with that knowledge, modern platforms can (and should) consolidate everything into a single ecosystem.

When you can replace four to five separate tools with one solution, you:

• Reduce costs long-term: Fewer vendors, fewer licenses, fewer integrations to maintain
• Simplify setup and onboarding: One system to learn, configure, and support
• Ensure consistent knowledge: Updates sync everywhere automatically—no manual duplication
• Create a unified employee and customer experience: The same knowledge powers chatbots, help centers, workflows, and internal tools

For example, Capacity, an internal and external support automation platform, connects your data across multiple sources, organizes knowledge, and uses it to deflect support tickets in one platform. Such an omnichannel platform turns knowledge from static documentation into an active system that can answer, automate, and integrate across your entire organization.

Out-of-the-box integrations

Document360 has integrations, but alternatives can differentiate themselves with more automation-ready, deeper, and more turnkey options.

Look for features like:

• Plug-and-play connections to tools like Slack, Teams, Zendesk, Salesforce, HubSpot, Intercom, and Jira
• Integrations that don’t require a developer to maintain
• Two-way sync capabilities
• Workflow-level integrations

When you have fully functioning integrations, you save hours of engineering time with pre-built connectors and expand the impact of the knowledge base beyond documentation.

Advanced customization

One of Document360’s limitations is that customization is good but not deep. Strong alternatives should offer true flexibility. When you can customize the tool, you get full control over the branding, layout, and UX of your customer-facing helpdesk knowledge base, the ability to build custom components, widgets, or dynamic elements, and robust API access for deeper integrations.

Your team values this because they:

• Get a consistent and on-brand documentation and knowledge experience
• Aren’t stuck with rigid templates
• Can enjoy highly interactive or technical experiences using developer portals, AI-powered search, embedded widgets, and more

What are the best Document360 alternatives in 2026?

In 2026, most companies are focusing on further personalizing customer experiences, optimizing their teams’ work, and unifying scattered information. To help you achieve that, we’ve gathered 10 of the top Document360 alternatives for 2026 and the coming years.

1. Capacity

Capacity is built as an all-in-one, AI-driven knowledge platform that goes far beyond documentation. It focuses on delivering answers, automating workflows, and unifying knowledge across every channel your team or customers use. Instead of only having all your business data in one place, you can use it to deflect over 90% of customer inquiries and help your team succeed in their jobs.

Key features:

• Omnichannel knowledge delivery: Capacity unifies data and uses it across different channels where your customers interact with your brand. It surfaces answers in chatbots, helpdesks, email, and internal tools from one AI-powered central knowledge hub.
• AI-powered automation: It uses advanced AI to power conversations, virtual agents, and more to automatically resolve questions, route tickets, and trigger workflows.
• Out-of-the-box integrations: The platform connects seamlessly to over 250 tools and systems, including CRMs, support, collaboration tools, and identity systems.
• Deep customization: You can use Capacity to tailor your knowledge experiences, workflows, and access controls to your exact needs.
• Content management: The real power of an automated knowledge base becomes clear when it not only organizes your data but also updates automatically. Capacity lets you instantly publish, update, and manage support content without IT or manual work.
• Enterprise search software: Even when you have all your knowledge under one roof, your team and customers still need to spend time finding what’s relevant. But not with Capacity. It offers an Answer Engine® feature that acts like your favorite AI-powered assistant. You just need to prompt it, and it delivers direct and concise answers without lengthy documentation or irrelevant links.

Pros

• Truly unified knowledge and automation platform
• Strong AI search and conversational capabilities
• Reduces tool sprawl
• Great for organizations wanting a single source of truth that acts on knowledge too

Cons

• More robust than simple documentation tools—can feel like “too much platform” for tiny teams
• Pricing may be higher than that of lightweight knowledge bases

G2 rating: 4.8/5 

2. Notion

Notion is a flexible workspace that combines documents, wikis, and light project management—great for internal knowledge sharing and team collaboration. It’s a strong alternative to Document360 if you’re looking for an affordable option for your business.

Key features:

• Flexible wiki pages: Create visually rich, highly customizable wiki pages that support text, images, embeds, tables, and links, making it easy to build interconnected documentation that evolves with your team’s needs.
• Databases for knowledge: Turn documentation and notes into structured, searchable databases with filters, tags, and relationships, allowing teams to organize knowledge by owner, topic, status, or priority.
• Inline collaboration: Collaborate in real time with teammates through live editing, comments, mentions, and version history, ensuring faster feedback cycles and better content accuracy.
• Broad integrations via Sync and API: Connect Notion to other tools using built-in integrations, third-party automation platforms, or its API to sync data, automate workflows, and centralize information across systems.

Pros

• Easy to use
• Highly customizable internal documentation
• Great real-time editing
• Low cost for small teams

Cons

• Not designed for large-scale public knowledge bases
• Search quality declines at enterprise scale
• Limited analytics and publishing controls

G2 rating: 4.6/5 

3. Guru

Guru is purpose-built for internal knowledge sharing, especially for customer support and sales teams who need answers fast.

Key features:

• Browser-based knowledge access: Delivers answers directly inside tools like Chrome, Slack, and Salesforce so teams don’t need to leave their workflow.
• Content verification workflows: Assigns owners and review cycles to ensure knowledge stays accurate and trustworthy over time.
• Card-based knowledge structure: Breaks information into bite-sized, searchable cards that are easy to consume and reuse.
• AI-powered recommendations: Suggests relevant knowledge based on user behavior and highlights content gaps automatically.

Pros

• Exceptional for frontline teams
• Super fast knowledge retrieval
• Great verification model
• Lightweight and easy to adopt

Cons

• Not ideal for long-form documentation
• Limited customization for public-facing content
• Can become cluttered without a strong taxonomy

G2 rating: 4.7/5 

4. ClickHelp

ClickHelp is another strong alternative to Document360. It’s a solid technical documentation platform designed for software teams that need structured, multi-version product docs.

Key features:

• Multi-version documentation: Supports multiple product versions so teams can maintain accurate documentation across releases.
• Single sourcing and reuse: Allows writers to reuse content blocks across manuals and helps centers maintain consistency.
• Structured authoring tools: Provides a robust editor designed for technical writers managing complex documentation sets.
• Customizable documentation portals: Enables teams to publish branded help sites with controlled navigation and access.

Pros

• Strong for software documentation
• Good content reuse capabilities
• Supports complex doc structures

Cons

• Interface can feel dated
• Not ideal for internal knowledge or search-heavy support workflows
• Less AI and automation

G2 rating: 4.8/5 

5. Bloomfire

Bloomfire focuses on knowledge sharing and discovery inside organizations, especially in customer service environments.

Key features:

• AI-enhanced internal search: Helps employees quickly find answers across large internal knowledge libraries.
• Rich content support: Allows teams to upload videos, presentations, documents, and other media alongside written knowledge.
• Engagement-driven knowledge sharing: Encourages interaction through comments, likes, and topic subscriptions.
• Analytics and insights: Tracks content usage and search behavior to identify gaps and improvement opportunities.

Pros

• Great for internal knowledge distribution
• Strong search
• Engaging, community-style environment

Cons

• Not ideal for public documentation
• Limited layout customization
• Can get pricey for large teams

G2 rating: 4.6/5 

6. KnowledgeOwl

KnowledgeOwl is a straightforward, documentation-focused platform tailored to teams that want simple, structured help centers.

Key features:

• Customer-facing knowledge bases: Makes it easy to create and publish public or private help centers with minimal setup.
• Simple content organization: Uses categories and layouts that are easy to manage without complex configuration.
• Role-based permissions: Controls who can create, edit, and view content across teams and audiences.
• Embeddable widgets and API access: Allows teams to surface help content inside apps or external workflows.

Pros

• Simple and dependable
• Affordable compared to enterprise tools
• Good support and onboarding

Cons

• Limited advanced customization
• Fewer integrations and automation capabilities
• Interface feels utilitarian

G2 rating: 4.6/5 

7. Archbee

Archbee is a modern documentation tool tailored to technical and product teams needing polished developer- or product-focused docs.

Key features:

• Modern block-based editor: Provides a clean, flexible writing experience optimized for technical and product documentation.
• Developer-focused documentation tools: Supports API references, code snippets, and structured technical content.
• Collaboration and version control: Enables teams to comment, review, and track changes across documentation.
• Hosted documentation portals: Publishes polished, customer-facing documentation sites quickly.

Pros

• Clean UI
• Ideal for dev teams
• Good public doc experiences

Cons

• Not designed as a full knowledge management platform
• Limited analytics and automation
• Can feel rigid for non-technical teams

G2 rating: 4.6/5 

8. Paligo

Paligo focuses on AI-powered enterprise search and knowledge retrieval, unifying information scattered across tools.

Key features:

• AI semantic enterprise search: Uses natural language processing to surface relevant answers across multiple tools and repositories.
• Unified knowledge layer: Connects scattered knowledge sources into a single searchable experience.
• Permission-aware results: Ensures users only see content they’re authorized to access.
• Business system integrations: Embeds search capabilities directly into existing workflows and tools.

Pros

• Excellent for knowledge discovery
• Reduces time wasted searching across apps
• Strong security controls

Cons

• More of a search layer than a documentation system
• Requires integrations to deliver full value
• Limited authoring and publishing

G2 rating: 4.6/5 

9. Confluence

Confluence is the long-standing enterprise wiki from Atlassian, widely adopted for internal documentation and team collaboration.

Key features:

• Internal wiki pages: Enables teams to document processes, projects, and internal knowledge collaboratively.
• Real-time collaboration: Supports comments, inline feedback, and co-editing across teams.
• Atlassian ecosystem integrations: Works closely with Jira and other Atlassian products for project tracking and documentation.
• Spaces for organization: Groups content by team, department, or initiative for structured access.

Pros

• Familiar and widely used
• Strong integration with Jira
• Good for internal processes and collaboration

Cons

• Search is mediocre at scale
• Not ideal for customer-facing docs without add-ons
• Can become messy and disorganized quickly

G2 rating: 4.1/5 

10. Glean

Glean is a powerful enterprise AI search platform that helps employees find answers across all of their company’s systems. It offers many advanced features, but if you’re in the market for a platform with a more robust knowledge base and AI capabilities, you might be interested in Glean alternatives.

Key features:

• Enterprise-wide AI search: Pulls answers from knowledge bases, chat tools, documents, and business applications.
• Personalized results: Adapts search output based on user role, behavior, and context.
• Rapid system integrations: Connects to dozens of enterprise tools with minimal setup.
• Built-in security controls: Respects existing permissions across all connected systems.

Pros

• Outstanding search quality
• Great for large enterprises
• Minimal setup for high impact

Cons

• Not a documentation or authoring tool
• Requires existing structured content to shine
• Pricing reflects enterprise positioning

G2 rating: 4.7/5 

Unify your knowledge to deflect more and improve customer experience

Document360 is a great tool for gathering and organizing your corporate knowledge. But if one unified platform with deep integrations and customization is what you’re looking for, then don’t skip these Document360 alternatives for 2026:

1. Capacity
2. Notion
3. Guru
4. ClickHelp
5. Bloomfire
6. KnowledgeOwl
7. Archbee
8. Paligo
9. Confluence
10. Glean

If you not only want to collect data but also use it to improve customer service, help your team, and deflect over 90% of inquiries, then you’re looking at Capacity. Designed for faster, conversational customer support automation, Capacity replaces four to five different tools with one.