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Your competitors are automating. Are you?

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Capacity
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Intelligent Virtual AgentsIntegrated AI-powered chat, voice, email and web self-service. Conversational AISpeech recognition, branded voices, sentiment and biometrics. Agent Assist + Live SupportProvide coaching, monitoring and real-time AI suggestions. Insights + AnalyticsTrack performance and gain predictive insight to optimize interactions. Campaigns + WorkflowsAutomate tasks, streamline operations and enhance efficiency. Security + IntegrationsEnterprise-grade security with 250+ prebuilt integrations.
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Increase DeflectionsAutomated AI self-service across every channel for seamless support. Reduce Handle TimeAccelerate resolutions with real-time AI agent assist for live support. Increase ConversionsBoost engagement and sales with automated, intelligent customer interactions. Automate ProcessesStreamline repetitive tasks with AI workflows and automations.
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Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

Get the guidebook
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Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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4 Questions to Ask a Potential AI Partner

4 Questions to Ask a Potential AI Partner

by Team Capacity | Apr 3, 2024

The right partner should be working hand-in-hand with you to develop an AI roadmap for your future. Here are 4 questions to ask any new AI vendor.

4 Ways to Make the Case for an AI Roadmap

4 Ways to Make the Case for an AI Roadmap

by Team Capacity | Mar 20, 2024

Smart leaders know that AI is essential for the future of work. Try these 4 strategies for making the case for AI at your organization.

Capacity Launches AIAssessment.com to Help Companies Get Started with AI

Capacity Launches AIAssessment.com to Help Companies Get Started with AI

by Team Capacity | Mar 7, 2024

Capacity’s new customized AI Assessment helps companies identify opportunities, prioritize solutions and implement new technology. 

How Capacity Uses Capacity: Featuring Our Customer Success Team

How Capacity Uses Capacity: Featuring Our Customer Success Team

by Team Capacity | Jan 25, 2024

We’re spotlighting our Customer Success team to see how they use the Capacity platform to find answers instantly and automate workflows.

How Our Engineering Team Uses the Product they Built

How Our Engineering Team Uses the Product they Built

by Team Capacity | Nov 1, 2022

See how Capacity’s Engineering team uses the Capacity platform to automate processes and get instant answers to FAQs.

How Capacity Uses Capacity: Featuring our HR and Finance Team

How Capacity Uses Capacity: Featuring our HR and Finance Team

by Team Capacity | Aug 11, 2022

Here at Capacity, we believe our platform has the power to transform businesses everywhere, including our own HR and Finance team.

5 Mortgage Lending Problems Solved With AI and Automation

5 Mortgage Lending Problems Solved With AI and Automation

by Team Capacity | Aug 3, 2022

Mortgage lenders are constantly bogged down with shoulder taps, repetitive tasks, and other problems that arise during loan origination and servicing. 

Automating Your Business: Next Move, Inc. Success Story

Automating Your Business: Next Move, Inc. Success Story

by Team Capacity | Jun 17, 2022

Learn how Next Move has transformed their business by implementing our AI-powered support automation platform.

How Capacity Stands Up to Expectations in the Face of Objections

How Capacity Stands Up to Expectations in the Face of Objections

by Team Capacity | Jan 11, 2022

Check out how we defuse concerns that go along with our most common questions and objections.

6 Skills Achievable By Integrating Capacity and Encompass

6 Skills Achievable By Integrating Capacity and Encompass

by Team Capacity | Jul 2, 2021

Explore six straightforward skills that loan officers can use to save time with the Encompass and Capacity integration.

Why Chatbots Accelerate Trust

Why Chatbots Accelerate Trust

by David Karandish | Jun 17, 2021

When implemented correctly, chatbots powered by automation have the power to transform business operations and exceed expectations.

What is Edtech and How is it Evolving

What is Edtech and How is it Evolving

by Team Capacity | Jun 9, 2021

Discover what EdTech is and how has it evolved in the last few years. We’ll provide examples of its advancements today and into the future.

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