AI Powers Faster Resolutions. Period.

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Intelligent Virtual Agents

Integrated AI-powered chat, voice, email and web self-service.

Agent Assist + Live Support

Provide coaching, monitoring and real-time AI suggestions.

Campaigns + Workflows

Automate tasks, streamline operations and enhance efficiency.

Conversational AI

Speech recognition, branded voices, sentiment and biometrics.

Insights + Analytics

Track performance and gain predictive insight to optimize interactions.

Security + Integrations

Enterprise-grade security with 250+ prebuilt integrations.

Automate support for customers and teams

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Increase Deflections

Automated AI self-service across every channel for seamless support.

Reduce Handle Time

Accelerate resolutions with real-time AI agent assist for live support.

Increase Conversions

Boost engagement and sales with automated, intelligent customer interactions.

Automate Processes

Streamline repetitive tasks with AI workflows and automations.

Chat

Email

SMS

Voice

Web

Answer Engine

Coach

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Monitoring

Recorder

Replay

Sites & Articles

Suggestions

AutoQA

Automations

Dev Platform

Workflows

Campaigns

CPA

CRM

Scheduling

Surveys

Payments

Industry

Use Case

Team

Contact Centers

Customer Support

HR & Ops

IT Support

Sales & Marketing

$

See all

Automotive

Beauty

BPO

CPG

Retail/Ecommerce

Education

Banking/Credit Unions

Insurance

$

See all

Authentication

Benefits Administration

Call Coaching

Call QA

Campaigns

Email Automation

Employee Onboarding

Intelligent Voice Assistant

Lead Generation

Tech Support

ROI Calculator

Blog

Events

Guides

Support

Webinars

eBook

Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

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Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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Capacity
Platform⌄

AI Powers Faster Resolutions. Period.

Capacity blueprint promotional graphic
Get Your Blueprint Now
Intelligent Virtual AgentsIntegrated AI-powered chat, voice, email and web self-service. Conversational AISpeech recognition, branded voices, sentiment and biometrics. Agent Assist + Live SupportProvide coaching, monitoring and real-time AI suggestions. Insights + AnalyticsTrack performance and gain predictive insight to optimize interactions. Campaigns + WorkflowsAutomate tasks, streamline operations and enhance efficiency. Security + IntegrationsEnterprise-grade security with 250+ prebuilt integrations.
Products⌄

Automate support for customers and teams

Capacity product interface
Request a Demo
Increase DeflectionsAutomated AI self-service across every channel for seamless support. Reduce Handle TimeAccelerate resolutions with real-time AI agent assist for live support. Increase ConversionsBoost engagement and sales with automated, intelligent customer interactions. Automate ProcessesStreamline repetitive tasks with AI workflows and automations.
Chat Email SMS Voice Web
Answer Engine Coach Cobrowse Helpdesk LiveChat Knowledge Base Monitoring Recorder Replay Sites & Articles Suggestions AutoQA
Campaigns CPA CRM Scheduling Surveys Payments
Automations Dev Platform Workflows
Solutions⌄
Industry Use Case Team
AutomotiveBeautyBPOCPGRetail/EcommerceEducationBanking/Credit UnionsInsuranceSee all →
AuthenticationBenefits AdministrationCall CoachingCall QACampaignsEmail AutomationEmployee OnboardingIntelligent Voice AssistantLead GenerationTech Support
Contact Centers Customer Support HR & Ops IT Support Sales & Marketing See all →
Customers
Resources⌄
ROI Calculator Blog Events Guides Support Webinars
Capacity ebook cover
eBook

Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

Get the guidebook
Company⌄
About Us Careers Contact Ethics Legal Newsroom Partners
Capacity team group photo

Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

Learn More
Calculate Your ROI Request a Demo
  • Platform
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Improve Your Time Management While Working From Home

Improve Your Time Management While Working From Home

by Team Capacity | Jul 28, 2020

Staying on track at home can look different than it does in the office. Learn how to stay productive when working remote!

Using Today’s Technology to Improve Remote Work

Using Today’s Technology to Improve Remote Work

by Team Capacity | Jul 21, 2020

Discover a few ways technology can improve the way teams work—even while working from home during a pandemic.

Our Webinar Attendees’ Ideas of What it Means to be (Un)Productive at Work

Our Webinar Attendees’ Ideas of What it Means to be (Un)Productive at Work

by Team Capacity | Jul 10, 2020

Can you relate to these survey results from our recent webinar attendees?

How Capacity is Powering Higher Education Institutions: In-Person, Online, and Hybrid

How Capacity is Powering Higher Education Institutions: In-Person, Online, and Hybrid

by Team Capacity | Jul 2, 2020

Innovative and revolutionary approaches to student learning, can provide students and administration with instant support.

Staying Productive Despite Today’s Disjointed Tech

Staying Productive Despite Today’s Disjointed Tech

by Team Capacity | Jun 24, 2020

Our Chief Data Officer, Dave Costenaro, shares the best way to streamline our to-do lists despite disjointed tech.

Team Member Shout-Out: Jeremy Burrows

Team Member Shout-Out: Jeremy Burrows

by Team Capacity | Jun 23, 2020

We recently celebrated Jeremy Burrows, our CEO’s executive assistant, for publishing his first book!

Part 3 of Productivity Hacks: 6 Ways to Optimize Your Email Process and Workspace for Maximum Efficiency

Part 3 of Productivity Hacks: 6 Ways to Optimize Your Email Process and Workspace for Maximum Efficiency

by Team Capacity | Jun 21, 2020

Check out the final 6 tips that can help you optimize your email process and workspace.

Team Member Shout-Out: Capacity Dad Edition

Team Member Shout-Out: Capacity Dad Edition

by Team Capacity | Jun 16, 2020

In preparation for Father’s Day, we called out the dads at Capacity and asked them a few questions. Read more!

Part 2 of Productivity Hacks: 7 Ways to Minimize Distractions and Control Your Calendar

Part 2 of Productivity Hacks: 7 Ways to Minimize Distractions and Control Your Calendar

by Team Capacity | Jun 11, 2020

Take a look at these 7 tips if you’re interested in minimizing distractions and controlling your calendar!

Slack vs. Teams: How Do You Prefer to Collaborate?

Slack vs. Teams: How Do You Prefer to Collaborate?

by Team Capacity | Jun 9, 2020

Get a complete one-to-one comparison of the two biggest collaboration tools!

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Intelligent Virtual Agents

Agent Assist + Live Support

Campaigns + Workflows

Conversational AI

Insights + Analytics

Security

Integrations

Product

Increase Deflections

Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Quality Monitoring

Replay

Sites & Articles

Suggestions

Increase Conversions

CRM

Campaigns

CPA

Scheduling

Surveys

Payments

Automate Processes

Automations

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Team

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HR & Ops

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Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time ›

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

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Replay

Sites & Articles

Suggestions

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