Generative AI vs AI: What’s Better for Customer Support?
Just like the internet and email before it, AI is revolutionizing the way we work. But it can be tough to keep up with the terminology. With more and more workers turning to AI to alleviate overwhelming workloads—68% of workers struggle with the pace and volume of...
Three Ways to Optimize a Customer Experience Dashboard
When customer expectations are higher than ever, a customer experience dashboard is more than just a tool; it's a necessity. A well-optimized dashboard can streamline your organization’s operations and enhance customer satisfaction. Consumer perceptions of CX...
How to future proof your investments in AI
By Scott Litman, Capacity SVP & Formerly Founder of Lucy When it comes to investing in AI, many businesses worry about missing out on the next big thing. It's like upgrading to the latest computer or smartphone, where there's always a fear that something amazing...
What Customer Support Questions Can AI Answer?
Every day, AI’s potential to revolutionize customer support grows more exciting. But just what kind of questions can AI answer? How can AI-powered support trim costs, enhance operational efficiency, and boost overall customer experience? Let’s dive into how using AI...
Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round
Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number...
Optimizing Order Management: Best Practices for Automating Order Management
Having a strong order management strategy can be a key differentiator for businesses. Businesses who thrive at building robust, complete customer journeys harness the power of automation to build self-service solutions in their order management strategy. Here you’ll...
How to improve live chat agent jobs with AI
Learn how AI and automation can improve customer experience and enhance live chat agent jobs.
Capacity Named 2024 Speech Industry Award Winner
Following several acquisitions in voice AI, Capacity has been named a 2024 Speech Industry Award Winner by Speech Technology Magazine.
Customer Service vs Customer Experience: What’s the Difference?
Which is most important, customer service vs customer experience? Read our guide to learn the difference and how to leverage both.
The Road to ROI
Everyone is talking about AI’s potential to transform business. The technology is being applied in a variety of ways to drive efficiencies, boost productivity, and enable employees to make better decisions. Where does utilizing Capacity’s Answer Engine®...