Finding the Right On-Premise Nuance Replacement
Nuance on-premise is reaching end-of-life. Do you have a plan to find a replacement? You need to not just stay on-premise but also likely want to match – if not improve – upon your existing speech capabilities with a Nuance replacement. And you ideally want a...
How Capacity and Daxko Use AI to Help Nonprofits Do More With Less
Many nonprofits know the struggle: limited resources and growing demands that get in the way of their true mission, serving their communities. But emerging technologies like AI offer nonprofits real, cost-effective strategies to work more efficiently across the entire...
Enhancing Auto Dealership Service Departments with AI-Powered Voice Scheduling
While many dealerships have embraced automated scheduling online, a significant opportunity lies untapped in AI-powered voice scheduling. This specific application of AI technology stands to redefine customer service experiences in auto dealerships. The Untapped...
Copilot is not Knowledge Management
By Scott Litman, Capacity SVP & Formerly Founder of Lucy One year ago, Microsoft made a groundbreaking $10 billion investment into OpenAI, signaling their commitment to revolutionizing their enterprise solutions with generative AI capabilities. This ambitious move...
What Capacity Answer Engine® Users Are Saying
Real comments left by real users in the Capacity Answer Engine App The main reason I'm currently loving Capacity Answer Engine is ... (Unedited in-app responses except for anonymization) "The opportunity to find what I'm looking for within a couple of seconds."...
How Capacity Makes Live Chat Jobs Better
The majority of today’s customers are using chat tools for customer service and that makes live chat jobs more important than ever. While the agent role is an essential part of customer experience (CX), it can be a thankless job. So how can organizations make...
3 QA Agent Tools to Reduce Handle Times and Boost Satisfaction
To stay competitive, customer support teams need to do more to improve customer experiences than post-call satisfaction surveys. Self-service is now the standard for most tier-1 issues, so customers who do call in for assistance expect a seamless, personalized...
Data Security: Capacity’s Answer Engine®
At Capacity, we understand the importance of data security for enterprise clients. That is why we have developed our Answer Engine® to prioritize data protection from the ground up, while seamlessly connecting to content at scale. With an ISO 27001 Certification...
Knowledge Management: The Hidden Problem for Every Business
Most businesses have a knowledge problem. Rather, they have a lot of it—and no good way to organize it. Despite the vast amounts of data available within a company, it can be almost impossible for any one person—whether in sales, marketing, product research, or senior...
3 Ways to Optimize an AI Platform for Maximum Success
You know you need AI…but how do you make sure it’s effective? Companies that use AI to enhance customer and employee support often see improved efficiency, lower operational costs, and enhanced customer satisfaction. But choosing one vendor from the hundreds on the...