by Team Capacity | Mar 2, 2020 | Knowledge Management Systems, Knowledge Sharing Platform
There’s a lot of hype around cloud computing, and justifiably so. Faster, increasingly mobile business models are emerging, and software tools are quick to accommodate. But, as appealing as these SaaS systems might be, identifying those that matter most is difficult....by Team Capacity | Feb 24, 2020 | Artificial Intelligence, Future of Work, Security
We sat down with our Chief Data Officer, Dave Costenaro, to get some details surrounding the popular topic of deepfakes. If you’re interested in learning where they originated, how to protect against them, and what the future conversation might look like, this article...by Team Capacity | Feb 21, 2020 | AI in the Workplace, Automation, Chatbot, Helpdesks
Enterprise AI is often praised for the positive impact it has on an organization’s bottom line. However, it’s presence in the workplace alone enables more efficiency and productivity since it can exponentially increase communication among customers and employees...by Team Capacity | Feb 18, 2020 | AI in the Workplace, Automation, Chatbot
We live in a self-serve world where consumers would rather search for the answers themselves. In fact, according to Microsoft, 90% of consumers expect an online portal for customer service. Unfortunately, many businesses still force consumers to contact a support team...by Team Capacity | Feb 13, 2020 | Artificial Intelligence, Chatbot, Helpdesks
You might be surprised to learn that some orgs still view clever advertising as a standalone strategy. With the right budget, unscrupulous execs expect to move enough widgets to satisfy this quarter’s KPIs. It might not be sustainable (looking at you, Fyre Fest), but...Cookie | Duration | Description |
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