You, a visionary, can already see your org’s enterprise search-enabled future. Lighting-fast onboarding, neatly managed appointment schedules, punctual project management, and free-flowing knowledge abound Collaboration fills the air, high-fives ricochet off the...
Capacity, a support automation platform, has been named to G2’s 2024 Best Software Awards, placing in the Top 50 of the AI Products and Customer Service Products lists. As the world’s largest and most trusted software marketplace, G2 is visited by 90 million software...
In the wake of paradigm-shifting events, businesses are often forced to reexamine certain strategies. This is particularly true when it comes to customer support. For consumers, resolving product or service issues in the midst of an already stressful situation can...
Here at Capacity, we believe our platform has the power to transform businesses everywhere, including our own. We like to say we drink our own champagne: the entire Capacity team uses the Capacity platform for self-service. This reduces time spent on tedious tasks and...
So, you’ve pitched the technology that you believe will benefit your team. Your manager is on board, and the implementation process is about to begin. It’s necessary to have a plan to get your team members to adopt the technology in their workday once it’s rolled out....
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