A customer experience framework is a combination and execution of all the services, strategies, tools, processes, and procedures that a business deploys to ensure optimized CX. In addition, the CX framework is both intentional and purposeful.
Intelligent Virtual Agents
Integrated AI-powered chat, voice, email and web self-service.
Agent Assist + Live Support
Provide coaching, monitoring and real-time AI suggestions.
Campaigns + Workflows
Automate tasks, streamline operations and enhance efficiency.
Conversational AI
Speech recognition, branded voices, sentiment and biometrics.
Insights + Analytics
Track performance and gain predictive insight to optimize interactions.
Security + Integrations
Enterprise-grade security with 250+ prebuilt integrations.
Increase Deflections
Automated AI self-service across every channel for seamless support.
Reduce Handle Time
Accelerate resolutions with real-time AI agent assist for live support.
Increase Conversions
Boost engagement and sales with automated, intelligent customer interactions.
Automate Processes
Streamline repetitive tasks with AI workflows and automations.
Chat
SMS
Voice
Web
Answer Engine
Coach
Cobrowse
Helpdesk
LiveChat
Knowledge Base
Monitoring
Recorder
Replay
Sites & Articles
Suggestions
AutoQA
Automations
Dev Platform
Workflows
Campaigns
CPA
CRM
Scheduling
Surveys
Payments
Industry
Use Case
Team
Contact Centers
Customer Support
HR & Ops
IT Support
Sales & Marketing
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Automotive
Beauty
BPO
CPG
Retail/Ecommerce
Education
Banking/Credit Unions
Insurance
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Authentication
Benefits Administration
Call Coaching
Call QA
Campaigns
Email Automation
Employee Onboarding
Intelligent Voice Assistant
Lead Generation
Tech Support
ROI Calculator
Blog
Events
Guides
Support
Webinars
eBook
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Who is Capacity?
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.