Get an inside look at DSW’s Virtual Agent strategy—and how it’s saving them $1.5M in support costs.
In conversation with DSW’s Director of Global Customer Operations Tim Harpe, our Director of Strategic Accounts Marilyn Cassedy explored how DSW uses Virtual Agents to improve caller self-service, boost customer experiences, and ultimately reduce costs.Â
Plus, Simplify’s VP, Practice Lead of Contact Center, AI, and CX Consulting Zach Jones joined the conversation to dive deeper into DSW’s story: how the team navigated integrations and new tech to automate support phone calls.
What you’ll learn:
- How to choose an IVA vendor that helps you accomplish your goals
- How the perfect combination of CX and AI can improve your bottom line
- How to scale AI support across your organization for more savings
Don’t miss out on this chance to learn exciting new AI strategies from a national retailer. Watch on demand now.