AI Powers Faster Resolutions. Period.

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Intelligent Virtual Agents

Integrated AI-powered chat, voice, email and web self-service.

Agent Assist + Live Support

Provide coaching, monitoring and real-time AI suggestions.

Campaigns + Workflows

Automate tasks, streamline operations and enhance efficiency.

Conversational AI

Speech recognition, branded voices, sentiment and biometrics.

Insights + Analytics

Track performance and gain predictive insight to optimize interactions.

Security + Integrations

Enterprise-grade security with 250+ prebuilt integrations.

Automate support for customers and teams

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Increase Deflections

Automated AI self-service across every channel for seamless support.

Reduce Handle Time

Accelerate resolutions with real-time AI agent assist for live support.

Increase Conversions

Boost engagement and sales with automated, intelligent customer interactions.

Automate Processes

Streamline repetitive tasks with AI workflows and automations.

Chat

Email

SMS

Voice

Web

Answer Engine

Coach

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Monitoring

Recorder

Replay

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Scheduling

Surveys

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Industry

Use Case

Team

Contact Centers

Customer Support

HR & Ops

IT Support

Sales & Marketing

$

See all

Automotive

Beauty

BPO

CPG

Retail/Ecommerce

Education

Banking/Credit Unions

Insurance

$

See all

Authentication

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Call Coaching

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Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

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Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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Capacity
Platform⌄

AI Powers Faster Resolutions. Period.

Capacity blueprint promotional graphic
Get Your Blueprint Now
Intelligent Virtual AgentsIntegrated AI-powered chat, voice, email and web self-service. Conversational AISpeech recognition, branded voices, sentiment and biometrics. Agent Assist + Live SupportProvide coaching, monitoring and real-time AI suggestions. Insights + AnalyticsTrack performance and gain predictive insight to optimize interactions. Campaigns + WorkflowsAutomate tasks, streamline operations and enhance efficiency. Security + IntegrationsEnterprise-grade security with 250+ prebuilt integrations.
Products⌄

Automate support for customers and teams

Capacity product interface
Request a Demo
Increase DeflectionsAutomated AI self-service across every channel for seamless support. Reduce Handle TimeAccelerate resolutions with real-time AI agent assist for live support. Increase ConversionsBoost engagement and sales with automated, intelligent customer interactions. Automate ProcessesStreamline repetitive tasks with AI workflows and automations.
Chat Email SMS Voice Web
Answer Engine Coach Cobrowse Helpdesk LiveChat Knowledge Base Monitoring Recorder Replay Sites & Articles Suggestions AutoQA
Campaigns CPA CRM Scheduling Surveys Payments
Automations Dev Platform Workflows
Solutions⌄
Industry Use Case Team
AutomotiveBeautyBPOCPGRetail/EcommerceEducationBanking/Credit UnionsInsuranceSee all →
AuthenticationBenefits AdministrationCall CoachingCall QACampaignsEmail AutomationEmployee OnboardingIntelligent Voice AssistantLead GenerationTech Support
Contact Centers Customer Support HR & Ops IT Support Sales & Marketing See all →
Customers
Resources⌄
ROI Calculator Blog Events Guides Support Webinars
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eBook

Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

Get the guidebook
Company⌄
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Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

Learn More
Calculate Your ROI Request a Demo
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Capacity in the News

Check out the latest on Capacity — news stories, press releases, and more. For media, analyst, and speaking inquiries, please contact us at media@capacity.com.

LumenVox Acquired by Capacity

LumenVox Acquired by Capacity

Sep 20, 2023

Capacity acquires Denim Social

Capacity acquires Denim Social

Sep 6, 2023

Capacity Snaps Up LumenVox and Denim Social In Major CX Play

Capacity Snaps Up LumenVox and Denim Social In Major CX Play

Aug 31, 2023

Local AI firm Capacity announces two acquisitions

Local AI firm Capacity announces two acquisitions

Aug 30, 2023

Support Automation Platform Acquires Denim Social and LumenVox

Support Automation Platform Acquires Denim Social and LumenVox

Aug 30, 2023

For 2nd time in 2023, David Karandish’s AI firm acquires another local startup

For 2nd time in 2023, David Karandish’s AI firm acquires another local startup

Aug 30, 2023

Capacity Expands All-In-One Support and Engagement Solution with Two Key Acquisitions

Capacity Expands All-In-One Support and Engagement Solution with Two Key Acquisitions

Aug 30, 2023

Capacity and Total Expert Partner to Provide AI-Enabled Productivity Solutions for Financial Institutions

Capacity and Total Expert Partner to Provide AI-Enabled Productivity Solutions for Financial Institutions

Jun 13, 2023

Capacity Integrates With OpenAI to Increase Customer Support Efficiency, Quality, and Productivity

Capacity Integrates With OpenAI to Increase Customer Support Efficiency, Quality, and Productivity

Apr 18, 2023

Capacity Integrates With OpenAI to Increase Customer Support Efficiency, Quality, and Productivity

Equity.com Invests in Intelligage

Apr 17, 2023

ERM Selects Lucy® (now known as Capacity Answer Engine®) to Enhance Corporate Knowledge Sharing Across Its Business

ERM Selects Lucy® (now known as Capacity Answer Engine®) to Enhance Corporate Knowledge Sharing Across Its Business

Mar 29, 2023

America’s Best Startup Employers

America’s Best Startup Employers

Mar 7, 2023

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Intelligent Virtual Agents

Agent Assist + Live Support

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Increase Deflections

Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Quality Monitoring

Replay

Sites & Articles

Suggestions

Increase Conversions

CRM

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Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time ›

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

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Quality Monitoring

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Suggestions

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Automations

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