As AI has penetrated the enterprise, an increasing number of adopters and potential adopters are frantically searching for ways to achieve more in less time. In the era of the customer experience, companies want AI that can predict business outcomes for the purpose of obtaining better profitability, but also to create the types of customer experiences which encourage long-term consumer loyalty.
With the right AI-based applications, enterprises can secure their foothold on a competitive advantage in their respective marketplaces. Some of the most popular enterprise applications today consist of sales automation, billing systems, compliance, office suites, resource planning, ecommerce, and payment processing. There is an AI solution for every department, including:
- B2B/B2C Sales and Marketing
- Business Intelligence
- Digital Commerce
- Finance and Operations
- Customer Service
- Data Science
Companies now have huge amounts of operational and transactional data which can be used to improve cost savings, productivity, customer success, and efficiency. And, with the application of natural language processing, machine learning, and computer vision, AI can respond with intelligence to this data and offer insights for improving customer interactions.
To fully embody all the possibilities that enterprise AI brings, organizations must start devising their strategy for becoming an AI-powered company.