A fantastic model is The Cheesecake Factory, chosen as Fortune’s 100 Best Companies to Work For in 2018. One of the reasons for the accolade is the company’s CEO cite training and recognition as one of their top priorities. In fact, they have implemented a Wow Stories initiative that shares stories where great customer service was displayed.
Another model is Home Depot who gave their staff the ability to give discounts of up to $50 on any item in the store, showing employees how much they trust them. Also, the company has an associate-led volunteer program where personnel can choose to work with their local organizations.