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To put it simply, hundreds of millions of dollars have been spent on failed digitization deployments. Either the stakeholders did not fully understand how to integrate their legacy systems with new technologies or they did not consult with the right partners. As a result, the investment has to start at the top and then tasks need to be designated to the frontline.
There needs to be someone with a 100-foot view and then, people on the ground deploying the projects. Further, consistent communication and collaboration from the top to the frontline is crucial.