One person uses the customer’s browser while another watches what is being done on a secondary monitor. The co-browsing software allows customer service team members to see what customers see in real-time.
Co-browsing does not require any downloads, installations, or plugins. It uses WebRTC (Web Real Time) technology to connect two web browsers to help aid in communication between two people. Once connected, the customer support team can see and control the customer’s web browser screen. From here, the customer support team can help the customer navigate the page, fill out forms, and troubleshoot.