By using CX KPIs, you can accurately measure your customer experience improvements. These include NPS, CES, VoC, and CSAT. Additionally, you might opt to use feedback, social media listening, surveys, and other similar methods.
By using CX KPIs, you can accurately measure your customer experience improvements. These include NPS, CES, VoC, and CSAT. Additionally, you might opt to use feedback, social media listening, surveys, and other similar methods.