Chatbots are considered to be the new apps. There are hundreds of thousands of chatbots already active. They are an extension of customer support and work 24/7, which is why customers love them.
Some examples include Sephora using their chatbots to offer makeup tutorials, product advice, and in-store assistance. If you like pizza as much as we do, Pizza Hut uses chatbots that let customers place orders via social media.