Chatbots do have a digital interface, which means they are used online. On the other hand, they might be used as apps on your mobile devices as well.
Intelligent Virtual Agents
Integrated AI-powered chat, voice, email and web self-service.
Agent Assist + Live Support
Provide coaching, monitoring and real-time AI suggestions.
Campaigns + Workflows
Automate tasks, streamline operations and enhance efficiency.
Conversational AI
Speech recognition, branded voices, sentiment and biometrics.
Insights + Analytics
Track performance and gain predictive insight to optimize interactions.
Security + Integrations
Enterprise-grade security with 250+ prebuilt integrations.
Increase Deflections
Automated AI self-service across every channel for seamless support.
Reduce Handle Time
Accelerate resolutions with real-time AI agent assist for live support.
Increase Conversions
Boost engagement and sales with automated, intelligent customer interactions.
Automate Processes
Streamline repetitive tasks with AI workflows and automations.
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Web
Answer Engine
Coach
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Recorder
Replay
Sites & Articles
Suggestions
Automations
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Workflows
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CPA
CRM
Scheduling
Surveys
Payments
Industry
Use Case
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IT Support
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Automotive
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BPO
CPG
Retail/Ecommerce
Education
Banking/Credit Unions
Insurance
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Authentication
Benefits Administration
Call Coaching
Call QA
Campaigns
Email Automation
Employee Onboarding
Intelligent Voice Assistant
Lead Generation
Tech Support
Blog
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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
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- Platform
- Intelligent Virtual Agents
- Agent Assist
- Campaigns and Workflows
- Conversational AI
- Integrations
- Analytics and Insights
- Security and Integrations
- Products
- Deflection
- Handle Time
- AI Answer Engine
- Call & Screen Recording
- Coaching
- Cobrowse
- Helpdesk
- Livechat
- Knowledge Base
- Monitoring
- Replay
- Sites & Articles
- Suggestions
- Process Automation
- Conversions
- Solutions
- Resources
- Company