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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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Capacity
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Intelligent Virtual AgentsIntegrated AI-powered chat, voice, email and web self-service. Conversational AISpeech recognition, branded voices, sentiment and biometrics. Agent Assist + Live SupportProvide coaching, monitoring and real-time AI suggestions. Insights + AnalyticsTrack performance and gain predictive insight to optimize interactions. Campaigns + WorkflowsAutomate tasks, streamline operations and enhance efficiency. Security + IntegrationsEnterprise-grade security with 250+ prebuilt integrations.
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Increase DeflectionsAutomated AI self-service across every channel for seamless support. Reduce Handle TimeAccelerate resolutions with real-time AI agent assist for live support. Increase ConversionsBoost engagement and sales with automated, intelligent customer interactions. Automate ProcessesStreamline repetitive tasks with AI workflows and automations.
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Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

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Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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5 Mortgage Lending Problems Solved With AI and Automation

5 Mortgage Lending Problems Solved With AI and Automation

by Team Capacity | Aug 3, 2022

Mortgage lenders are constantly bogged down with shoulder taps, repetitive tasks, and other problems that arise during loan origination and servicing. 

Automating Your Business: Next Move, Inc. Success Story

Automating Your Business: Next Move, Inc. Success Story

by Team Capacity | Jun 17, 2022

Learn how Next Move has transformed their business by implementing our AI-powered support automation platform.

4 Key Takeaways from TMC Days, Miami Nights 2022

4 Key Takeaways from TMC Days, Miami Nights 2022

by Team Capacity | Mar 31, 2022

The Capacity team traveled to Miami for TMC Days, Miami Nights in March. They enjoyed many innovative sessions and insightful conversations.

How PRMG is Using MOBi to Automate Support Internally

How PRMG is Using MOBi to Automate Support Internally

by Team Capacity | Mar 7, 2022

PRMG uses MOBi, their online business intelligence, to automate support and answer over 90% of all questions in 1.6 seconds.

MBA’s Independent Mortgage Bankers Conference 2022 Recap

MBA’s Independent Mortgage Bankers Conference 2022 Recap

by Team Capacity | Feb 9, 2022

Our team at Capacity started 2022 by attending MBA’s Independent Mortgage Bankers Conference 2022 in Nashville, TN.

The Empowered Loan Originator: 11 Ways to Close More Loans

The Empowered Loan Originator: 11 Ways to Close More Loans

by Team Capacity | Jan 25, 2022

There are tools available that can help you maximize your productivity and, ultimately, close more loans.

A Brief Intro of the First 6 Episodes of The Support Automation Show

A Brief Intro of the First 6 Episodes of The Support Automation Show

by Team Capacity | Sep 13, 2021

On The Support Automation Show, we feature expert leaders in support automation and their work in proactive customer service.

How to Pitch AI Technology (As a Power User and Not a Decision Maker)

How to Pitch AI Technology (As a Power User and Not a Decision Maker)

by Team Capacity | Aug 30, 2021

Discover how to get a manager’s buy-in on the implementation of AI-powered technology that can help your team do their best work. 

Tackling a Tough Talent Market with Mortgage Support Automation Platform Technologies

Tackling a Tough Talent Market with Mortgage Support Automation Platform Technologies

by Team Capacity | Aug 9, 2021

Tim Fox explains how mortgage companies can optimize talent and manage costs while increasing profitability.

How to Incentivize Loan Officers with Integrations and Support Automation

How to Incentivize Loan Officers with Integrations and Support Automation

by Team Capacity | Jul 6, 2021

Katherine Campbell, Chief Digital Officer at Assurance Financial, implemented the Capacity and Sales Boomerang integration.

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